Senior PLM Windchill Solution Architect

Role Description

We are seeking a Senior PLM Windchill Solution Architect to lead a strategic, customer-facing engagement for a US-based Medical Device customer. The Architect will own end-to-end solution architecture, technical governance, AMS leadership, enhancement roadmap, integration strategy, migration oversight, validation alignment, and stakeholder engagement across a complex Windchill and ThingWorx ecosystem.

Key Responsibilities:

• Act as the senior customer-facing PTC Windchill Solution Architect and trusted advisor for the customer’s PLM ecosystem.
• Lead architecture discussions with customer IT, Engineering, Quality, Regulatory Affairs, Manufacturing, and business process owners.
• Own architecture governance for Windchill PDMLink, ThingWorx/Navigate, Change Management, Document Management, BOM Management, CAD integration, data load, integrations, migration, validation, and environment support.
• Explain solution options, trade-offs, technical risks, regulatory impact, effort estimates, and delivery implications to both technical and non-technical stakeholders.
• Lead solution walkthroughs, design reviews, estimation reviews, scope discussions, and executive-level service reviews.
• Build strong customer relationships to support continuity, renewal, value realization, and expansion opportunities.
• Lead architecture oversight for Windchill AMS, L2, L3 support, ThingWorx support, data maintenance, deployment support, service, problem records, standard changes, and production incident management.
• Ensure architecture and delivery practices align with regulated Med Device expectations, including FDA QMSR, ISO 13485, GxP, CSV, 21 CFR Part 11, UDI, GUDID, EU MDR/EUDAMED, audit readiness, and traceability expectations.
• Identify and lead automation opportunities across repetitive incidents, access, change management scenarios, publishing issues, integration failures, health checks, data corrections, reporting, and knowledge base responses.
• Proactively identify growth opportunities from AMS insights, recurring pain points, automation potential, modernization needs, integration gaps, regulatory needs, upgrade needs, and user adoption challenges.

Qualifications

• Strong hands-on experience in PTC Windchill PLM, preferably Windchill 11.x, 12.x, 13.x, or Windchill+ exposure.
• Deep knowledge of Windchill PDMLink, Change Management, Document Management, Part Management, BOM Management, Workflow, Lifecycle, Type and Attribute Management, Access Controls, Teams, Preferences, and Business Administration.
• Experience with ThingWorx/Navigate, CAD integrations, publishing, WVS, visualization, and multi-environment support is strongly preferred.
• Understanding of Windchill architecture including MethodServer, Background MethodServer, Web Server, database, vaults, queues, file servers, clusters, load balancing, and Solr indexing.
• Experience supporting multi-environment landscapes such as DEV, TEST, QA, VAL, PROD, training, migration, and sandbox environments.

Requirements

• 10+ years of hands-on PTC Windchill experience.
• 5+ years as Solution Architect, Technical Architect, Lead Architect, or equivalent role.
• Experience leading customer-facing architecture discussions for US or global customers.
• Experience with AMS, enhancement, implementation, integration, migration, upgrade, validation, and support tracks.
• Experience managing offshore or distributed delivery teams.
• Prior Medical Device, Life Sciences, Manufacturing, Automotive, Aerospace, or regulated industry experience is strongly preferred.
• Experience in proposal support, CR estimation, scope management, and customer stakeholder management is mandatory for this role.

Preferred Qualifications

• PTC Windchill certification.
• AWS or Azure certification.
• ITIL certification.
• ISO 13485, CSV, GxP, or Med Device validation training.
• AI/GenAI, Microsoft Copilot, Azure AI, or prompt engineering certification.