Customer Insights Lead - CX Strategy & Analytics
Tuckernuck
Tuckernuck, based in Washington, D.C., is seeking a Customer Insights Lead to drive end-to-end customer journey optimization through insights, VOC reporting, CX systems, and process improvements. This role partners with cross-functional teams to identify pain points, improve workflows, and elevate the customer experience across channels. The position emphasizes systems, reporting, and journey strategy while staying connected to daily operations, escalation support, and team collaboration within #J-18808-Ljbffr Tuckernuck
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the Customer Insights Lead - CX Strategy & Analytics in Washington DC vacancy
$65k - $75k
The Customer Insights Lead is a strategic member of the Customer Experience team... ...of Customer reporting, CX systems management, and process... ...reporting, and customer journey strategy, the Customer Insights Lead... ...initiatives Reporting & Analytics Build and maintain dashboards...SuggestedFull timeLocal area$175k - $190k
...Bethesda, MD is seeking a Principal Analytics Consultant to oversee complex client projects and deliver insights through advanced analytics.... ...experience, you will lead and mentor teams, manage client... ...relationships, and develop actionable strategies. The role includes...SuggestedWork experience placement- Hopper is seeking a Strategy & Analytics Manager based in Washington, DC, to enhance our Travel Commercial organization. In this role, you will leverage data analytics and operational frameworks to drive impactful decisions. The ideal candidate will have 2+ years of experience...Suggested
- tnuck in Washington D.C. is seeking a Customer Journey Lead to enhance customer experiences through insights and reporting. This strategic role involves analyzing customer journeys and managing customer feedback while collaborating with various departments. Ideal candidates...Suggested
$130k
...Job Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in... ...multiple sources into insights and strategies that result in greater customer retention... ...outcomes. Essential Functions Leading the effort to acquire data surrounding...SuggestedFull timeWork experience placementRyder
Washington DC2 days ago- A leading analytics firm is seeking an experienced Business Analysis - Customer Voice Lead to drive key business themes via customer feedback. This role involves synthesizing customer input into actionable insights and collaborating with marketing and product teams. The...Full time
Teleion
Washington DC18 hours ago $152.2k - $206k
# Senior Analytics & Insights Lead, GSO - Sales Insights, Analytics, DataAmazon Web Services (AWS)Full... ...innovate solutions on behalf of our customers. Our team is responsible for... ...equivalent* Experience owning/driving roadmap strategy and definition* Experience with end...Full timeFlexible hours$112.8k - $257k
...development of critical policy and strategy initiatives that shape the... ...to bring advanced strategic, analytical, and managerial skills to our... ...to provide operational insights, readiness evaluations, and improvement... ...in person at a Booz Allen or customer facility. Hybrid: If this...Work at officeLocal areaRemote work- ...global Enterprise AI and Analytics company trusted by leading Fortune 500 and Global 200... ...Founded in 2016, MathCo builds custom AI and advanced analytics... ...initiatives. Drive growth strategy for assigned accounts,... ...Translate business needs into insights, recommendations, and...
- Appian is seeking an experienced Customer Success Strategy and Operations professional to lead initiatives enhancing customer satisfaction and adoption. This high-impact role requires excellent analytical skills and a deep understanding of customer success management within...
$150k - $180k
...scaled to thousands of customers and exited $1B+ public... ...some of the world’s leading VCs (Andreessen Horowitz... ...We’re looking for a Strategy & Operations Lead to help... ...RevOps, or similarly analytical operating roles. The... ...and move quickly from insight to action. Pragmatism...Full timeWork at officeWork from home$108k - $148k
Major Responsibilities Lead Deal Support through cross-functional... ...'s retention and growth strategy Create scalable action plans... ...completion with action-driven insights Must Haves Bachelor's degree... ...mitigate risks to client retention Analytical and proficient in MS Office...- Launch2 is seeking a Lead BI Developer to manage reporting infrastructure and drive data insights across various business verticals. Candidates should have at least 7... ...years of experience in business intelligence or analytics and a strong skill set in SQL and performance...Remote job
- Utah SHRM is seeking a Manager of Data Insights to lead initiatives in customer analytics and intelligence. This role involves overseeing customer analytics, including segmentation and predictive modeling, to inform business priorities. The position follows a hybrid work...Work at officeRemote work
- ...nonprofit organization in Washington, D.C. is seeking a Salesforce & Analytics Manager. This role will manage the Salesforce ecosystem,... ...position supports transforming business needs into actionable insights within a mission-driven team. Competitive salary and benefits...
$146k - $194k
...talented Talent Acquisition Operations Manager, Analytics. This important role focuses on optimizing... ...of our Talent Acquisition function, leading strategic initiatives, and translating complex TA data into actionable insights. With a minimum of 6 years' experience in business...- TryApplyNow is looking for a Senior Analytics & Insights Lead in Arlington, Virginia. This full-time position involves analyzing customer trends and uncovering market opportunities using data analytics and AWS tools. The ideal candidate should have experience in data analysis...Full time
- A leading fintech company is seeking a Sr. Manager of Business Analysis to lead operations analytics and drive high-impact strategies. This role requires a data-driven leader who can coach a growing team and partner with executives to enhance efficiency and revenue. The...
- ...agency in Washington D.C. is seeking a Principal Analyst to serve as the Analytics Lead and subject matter expert. The role requires extensive experience in digital analytics, strategic insights, and strong mentorship capabilities. Successful candidates will analyze data...Remote jobFlexible hours
- A consulting firm is seeking a Principal Analytics Manager in Arlington, VA. This hybrid position leads analytic initiatives focused on fraud detection and identity... ...stakeholders and delivering actionable insights. Candidates must hold a relevant Bachelor’s degree...
$124.5k - $165k
...leader will own PBM RFPs and drive client engagement, presenting strategies and recommendations effectively before stakeholders. The ideal... ...and benefits consulting, demonstrating strong negotiation and analytical skills. The role includes a competitive salary range of $124,5...- Dovel Technologies, Inc seeks a Strategic Advisor to lead a strategy and analytics team in Arlington, VA. You will provide senior advisory support to federal clients, focusing on mission-driven transformation and ensuring high-quality analytics delivery. The successful...
$152k - $222k
Google is seeking a Business Intelligence Specialist to drive analytics for Cloud Public Sector business goals. This role involves enhancing... ...tools and dashboards, managing data sources, and providing insights into core business decisions. The ideal candidate will have...$120k - $135k
The Recycled Materials Association (ReMA) in Washington, D.C. is seeking a Senior Manager, Industry Research & Insights. This role requires leading analytical coverage of recycled materials sectors and managing research projects. Preferred candidates will have a Bachelor...$85k - $130k
...seeking a skilled Research Manager to join their Insights team in Washington, DC. You will oversee project delivery, lead a talented team, and utilize advanced research... ...has over 5 years of experience in research or analytics and strong project management skills. A unique...$132k - $155k
A leading hospitality organization is seeking a Senior Manager for Analytics & AI Strategy in North Bethesda, MD. This role involves driving analytics strategy, managing cross-functional initiatives, and influencing stakeholders. The ideal candidate has over 5 years of...Full time- ...Group in Arlington, VA is seeking a Senior Analytics Engineer to partner with senior business... ...that drive business outcomes. You will lead data modeling, ETL, and data quality, build... ...processes, and translate data into clear insights using SQL, Python, and BI tools such as...
$68.5k - $79k
Rational 360, Inc. is hiring a Senior Strategist, Insights & Intelligence to advance the firm's analytics capabilities. This role requires a minimum of 2-3 years... ..., along with a strong curiosity about AI. You will lead research projects, design methodologies, and communicate...- A leading on-demand delivery service is seeking a candidate with 2-5 years of experience in analytics to manage ad campaigns and deliver insights. The role involves collaborating with sales and account teams, utilizing SQL and Excel to analyze data. Strong client-facing...Flexible hours
- ...Senior BCM Analyst in Washington, DC. This role involves leading analysis and insights into banking topics while engaging with senior leaders. Candidates... ...experience in banking or consulting, possess strong analytical and presentation skills, and have a collaborative mindset...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Insights Lead - CX Strategy & Analytics. Be the first to apply!
Related searches
- customer success lead Washington DC
- customer service coordinator Washington DC
- customer experience lead Washington DC
- customer success team lead Washington DC
- customer experience team leader Washington DC
- customer service team manager Washington DC
- customer success coordinator Washington DC
- customer service team lead Washington DC
- customer marketing Washington DC
- customer retention Washington DC