Senior Manager, Client Retention Strategy

Major Responsibilities Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner's retention and growth strategy Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals Lead quantitative & qualitative analyses to solve Gartner's retention and growth challenges; partner with cross-functional teams to implement solutions Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team's operational model to deliver exceptional deal support Own your actions, measure progress and lead initiatives/complex projects to completion with action-driven insights Must Haves Bachelor's degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company Master's degree preferred Ability to influence leaders to drive business outcomes and growth Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads Forward thinking ability in order to anticipate and mitigate risks to client retention Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. Salary range for this role: 108,000 USD - 148,000 USD. Benefits include generous PTO, 401(k) match up to $7,200 per year, opportunity to purchase company stock at a discount, and more. Gartner believes in fair and equitable pay. Our policy of providing equal employment opportunities to all applicants and employees includes all protected categories (race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, ancestry, disability, veteran status, etc.). Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. Qualified individuals with a disability or a disabled veteran may request a reasonable accommodation. Please contact Human Resources for assistance. #J-18808-Ljbffr Gartner