Returns Clerk

SUMMARY: The Returns Clerk reports to the Sales Manager. Assists customer needs relating to the returns process and tracking defective product with vendors. Requires a high level of detail to inventory control. Assists in picking and shipping product in an accurate and timely manner; efficiently and safely transports, sorts, and stocks materials.

DUTIES AND RESPONSIBILITIES:

• Handles customer returns and processing of defective product with vendors.
• Maintain high level of communication throughout the returns process with customers.
• Able to decipher customer needs and use diplomatic judgement when assisting.
• Monitor vendor return credits and audit the ongoing process.
• Maintains a safe, clean working environment.
• Performs other related duties as assigned by management.

REQUIREMENTS:

• Intermediate computer (ERP and Microsoft Outlook) and phones skills to enter returns data and respond to customers.
• Must be at least 18 years of age.

• One to two years related experience or equivalent.
• Familiarity with shipping practices and handling methods.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Strong team player, work ethic and commitment to job.
• Excellent interpersonal skills. Maintain positive and respectful attitude while working independently and in a team environment.
• Basic English language skills (both written and verbal communication)
• Basic math skills to conduct physical inventory counts.
• Able to lift 50 pounds.
• Ability to work with minimal direction after receiving training.
• Able to pass a background check and/or drug screen as required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, sit, talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl

• Continually required to lift/push/carry items less than 25 pounds

• Continually utilize visual acuity to operate general office equipment, read technical information, and/or use a keyboard

SALARY AND BENEFITS:

• Hours: Monday - Friday, 8:00am - 4:30pm
• Salary: $20-24/per hour
• Opportunities for advancement
• Health insurance w/optional HSA
• Dental insurance
• 401(k) w/company match
• Paid time off
• Paid Life & long-term disability insurance
• Voluntary vision, life & short-term disability insurance

EQUAL EMPLOYEMENT OPPORTUNITY POLICY:

Doyle Security Products is a wholesale security hardware distributor serving the Midwest since 1921. Doyle is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status or any other basis protected by federal, state, or local law.