Technical Operations Center Analysts

About the Team - Technical Operations Center Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. We’re looking for a collaborative and proactive engineer who’s ready to make an impact from Austin and beyond. What We Need We are seeking a highly motivated Technical Operations Center Analyst to join our 24/7 Technical Operations Center team. This role is a vital part of our live service operations, critical for maintaining the high availability, performance, and reliability of our global game infrastructure. You will work closely with other technical teams to ensure 2K’s global community enjoys an uninterrupted gaming experience and our studios enjoy uninterrupted development time on their titles. What You Will Do Actively monitoring and acting as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure. Ensuring uptime and performance standards are met for a seamless gaming experience. Acting as the primary point of contact during major incidents to provide clear, regular updates to stakeholders while ensuring the correct technical teams are notified and engaged for resolution. Maintaining post‑incident documentation to ensure all major incidents include a comprehensive postmortem, supporting root cause analysis and audit compliance. Ensuring all incident management and operational activities are thoroughly documented and compliant with audits. Managing and resolving incoming technical service requests and user‑submitted tickets, ensuring timely fulfillment and a high level of customer service. Who We Believe Will Be a Great Fit Enterprise Environments: You have 2+ years in large-scale production networks or systems operations, with a strong grasp of reliability engineering principles. Collaborative Communicator: You’re able to communicate technical concepts clearly, whether with technical staff or senior management. Adaptable and Agile: You can support a globally distributed team, quickly adapt to new tools, and embrace changes in a dynamic environment. You are interested in learning new technologies and concepts. Customer Centric: You always put the needs of the customer first and think about problems and requests through the lens of the end user. Preferred Skills Previous exposure to working with a globally distributed team Solid interpersonal and communication skills Any prior experience with any of the mentioned technologies: Public Cloud Providers: AWS, GCP, and Azure. Operating Systems: Linux and Windows in production environments. Virtualization: VMware, Proxmox, KVM, Hyper‑V, and WS. Infrastructure as Code (IAAC) Concepts: Terraform, Ansible, Puppet. Networking: Protocols, firewall permissions, and basic network triage. Collaboration: Confluence, Jira, Slack, Zoom. Are you familiar with at least one of the above-mentioned areas? And are you passionate about learning on the job and through formal training and certifications? You are the one we are looking for! What we offer you Great Company Culture . Creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success. Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company. Work Hard, Enjoy Life. Our employees’ bond, blow‑off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges. Benefits . Benefits include, but are not limited to; discretionary bonus, provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, employee assistance program, 3X CTC life assurance, 3X CTC personal accident insurance, childcare services, 20 days holiday + statutory holidays. Perks . Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events! As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation. #J-18808-Ljbffr 2K