Administrative Assistant

Job Title: Managed Operations Specialist Location: St. Petersburg FL Pay rate: $14-15.68-/hr Position Summary The Managed Operations Specialist provides administrative and payroll operations support in a fast-paced, high-volume environment. This role is responsible for processing payroll-related transactions, managing workflow queues, responding to inquiries, supporting garnishment administration, and ensuring accuracy while meeting service-level agreements (SLAs) and performance metrics. The ideal candidate is detail-oriented, customer-focused, and able to independently solve problems while handling confidential information. Key Responsibilities Process payroll-related transactions and administrative requests with a high level of accuracy. Monitor multiple systems and complete time-sensitive operational tasks. Respond to inquiries from clients, employees, courts, and government agencies regarding payroll and garnishment matters. Research, troubleshoot, and resolve processing issues and workflow exceptions. Maintain compliance with established service-level agreements (SLAs), quality standards, and productivity metrics. Perform data entry, document processing, indexing, and workflow management activities. Conduct quality reviews and support audit activities to ensure accuracy. Escalate risks and assist with root cause analysis and error resolution. Collaborate with internal teams to resolve client payroll and employee-related inquiries. Maintain confidentiality of sensitive employee and client information. Required Qualifications 1+ years of administrative, operations, payroll support, customer service, or data processing experience. Strong attention to detail and commitment to accuracy. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Ability to work independently and meet deadlines and performance metrics. Preferred Qualifications Experience supporting payroll operations or wage garnishments. Experience in shared services, financial operations, HR operations, or back-office processing environments. Experience working with workflow management systems and service-level agreements (SLAs). Benefits Info Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. #J-18808-Ljbffr