Restaurant Supervisor

Overview Invited is a hospitality and service industry company founded in 1957, operating as a large owner and operator of private clubs nationwide. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and more. Join an inclusive team at Invited. Job Summary As a Restaurant Supervisor, you are responsible for overseeing the daily food and beverage operations within the club’s restaurant, ensuring exceptional service and adherence to established standards and safety guidelines. Your primary focus is to ensure all operations and member services meet and exceed expectations. You will also actively participate in service during both low and high-volume periods to support the team and uphold excellent service standards. Reporting Structure Reports to the Restaurant Manager, Director of Restaurants, Director of Food & Beverage or Assistant Director of Food & Beverage Day to Day / Responsibilities Uphold Invited’s service standards as outlined in the service training program. Oversee the service of food and beverages to members and guests, ensuring adherence to the Invited’s standards of service and excellence. Directly and indirectly supervise service staff to ensure consistent service quality and exceptional member and guest experience. Accurately execute member and guest orders and special requests. Assist in implementing training and incentive programs to maintain a well-trained staff focused on achieving service excellence, in alignment with the food & beverage service training program. Review reservation books and function sheets for your shift, ensuring room setups align with booking and event requirements. Initiate opening procedures for breakfast, lunch, or dinner shifts, and complete the required closing procedures. Inspect the cleanliness and setup of rooms, ensuring they are prepared for the next service or event and are ready for members. Document tasks and notes in the shift log to ensure effective communication for the following shift. Maintain comprehensive knowledge of the à la carte menu, including daily features and specials. Demonstrate a clear understanding of all liquors, beers, and wines available at the club. Actively participate in daily line-ups, weekly service trainings, and special training sessions as requested. Ensure completion of daily assignments and side work to club standards, including maintaining clean, sanitary work areas and restocking supplies as needed. Interact professionally with members and guests, accommodating changes and last-minute requests to enhance their experience. Perform additional duties as assigned by management. Additional Duties Assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Represent the company's management team by supporting and enforcing policies while maintaining high ethics and integrity. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Support the overall efficiency of the team by collaborating and contributing to the club’s goals. About You Required A high school diploma or equivalent. A minimum of 2 years of experience in the restaurant or club-related field within the food & beverage industry. Preferred Preferred certifications: ServeSafe Food Handlers’ Certificate, ABC Certification, and CPR Certification. Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety. Physical Requirements Must be able to stand, walk, and perform physical activities for extended periods. Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. Able to lift, carry, push, and pull up to 100 lbs. occasionally. Effective communication skills, including talking and hearing, with sufficient visual acuity. Primary Tools / Equipment Computer Point of Sale Trays (2 - 60 lbs.) Bottle Opener Wine Tool Work Schedule Attendance requirements for this position as outlined on the weekly schedule. Additional hours may be required to meet deadlines, including weekends and/or holidays. What We Offer Our Total Rewards package includes base pay determined by skills, experience, education, location, and hours worked. Full-time team members have access to a comprehensive benefits package, including: Medical, dental, and vision coverage Life insurance Short-term and long-term disability insurance 401(k) retirement savings plan Generous paid time off and leave programs For full details, visit Invited benefits pages or the Invited Jobs site for more about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Invited is an Equal Employment Opportunity Employer. The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club. #J-18808-Ljbffr