Account Manager

Account Manager

The Account Manager is responsible for managing and growing assigned strategic and high-value customer accounts nationally or across multiple regions ensuring customer satisfaction, account penetration with the Lumenier product and service offering, the commercialization of new products and services, high service levels, building long-term relationships, and achieving the Companies profitability targets. The Account Manager will own the overall commercial relationship and coordinate with Customer Service for order execution and technical support, and with Engineering for approved product configuration and solution development. The Account Manager will also be responsible for certain assigned target accounts and using the Lumenier business development process to convert to customers.

Act as the primary commercial owner for assigned accounts, leading solution development efforts that address customer needs while coordinating involvement of required internal functions. Understand client requirements, expectations, and long-term objectives to deliver approved and supportable configured solutions. Develop strong, executive-level and operational relationships to be viewed as a trusted business partner. Proactively address customer concerns, resolve issues, and ensure high satisfaction levels.

Identify opportunities for upselling, cross-selling, and new program development within assigned accounts, leveraging data analysis, lead follow-up and end-user engagement. Develop and execute account plans to achieve revenue targets and account penetration objectives. Proactively promote and convert customer to Lumenier "Best Value Products" as part of account-level standardization strategies. Lead pricing discussions and commercial negotiations within defined pricing authority, ensuring alignment with company margin, risk, and approval policies. Follows the company's target account selling process to achieve new customer business objectives, coordinating with Business Development on strategic pursuits.

Collaborate with the Customer Relations group to assure effective order management for assigned accounts, without assuming day-to-day transactional ownership. Oversees category management activities from a customer strategy perspective, including product standardization, approved substitutions, and commercialization of new products. Monitor account performance, production timelines, and delivery milestones, escalating risks and exceptions through appropriate operational channels. Coordinates with Operations, Engineering, Marketing and Finance teams to address customer requirements and resolve issues.

Tracks competitor activity and industry trends to provide insights and recommend actions to leadership. Collect and analyze data concerning customer behavior to understand changing needs. Represents the company at industry events, trade shows, and customer business reviews. Contribute to sales forecasting and demand planning for assigned accounts in coordination with supply chain and finance teams. Provides input to Operations with respect to stock vs non-stock inventory. Prepares regular reports, forecasts, and presentations for the VP Business Development. Ensure account activities comply with applicable industry regulations, customer eligibility requirements, and company sales governance policies.

Owns commercial strategy and relationship for assigned accounts. Authorized to negotiate pricing, terms, and solutions within approved authority. Does not independently: commit engineering resources, approve non-standard commercial terms, override compliance or operational constraints. Escalates strategic, contractual, or compliance-sensitive matters per company policy.