Scrum Master with AI project experience (Charlotte)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key global markets.

Our challenge

We are seeking an experienced Scrum Master to support and facilitate Agile delivery across artificial intelligence and machine learning projects. The Scrum Master will help cross-functional teams deliver high-quality AI solutions by enabling effective collaboration, removing impediments, promoting Agile principles, and ensuring alignment among business stakeholders, product leaders, data scientists, engineers, and other project contributors.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $97k/year & benefits (see below).

Key Responsibilities

• Serve as the Scrum Master for one or more AI, machine learning, or data science teams.
• Facilitate Scrum ceremonies, including:Sprint planning
• Daily stand-ups
• Sprint reviews and demonstrations
• Retrospectives
• Backlog refinement sessions
• Coach teams, Product Owners, and stakeholders on Scrum principles, Agile practices, and continuous improvement.
• Help teams translate AI objectives into clear epics, user stories, acceptance criteria, and sprint goals.
• Coordinate work across data scientists, machine learning engineers, software engineers, data engineers, product managers, UX professionals, security teams, and business stakeholders.
• Identify, track, and remove delivery impediments, including data availability, infrastructure constraints, model performance issues, integration dependencies, and resource limitations.
• Promote realistic planning and help teams manage uncertainty associated with experimentation and research-driven work.
• Support the development and maintenance of product backlogs, roadmaps, sprint plans, and delivery metrics.
• Track project progress, risks, dependencies, and key milestones, communicating status clearly to leadership and stakeholders.
• Encourage incremental delivery of AI capabilities, from data preparation and experimentation through model validation, deployment, monitoring, and enhancement.
• Help ensure that AI deliverables meet agreed standards for quality, security, privacy, explainability, fairness, and regulatory compliance.
• Support effective collaboration between technical and non-technical stakeholders.
• Facilitate lessons learned and implement improvements to team processes, workflow, communication, and delivery effectiveness.
• Use Agile metrics such as sprint predictability, throughput, cycle time, cumulative flow, and impediment trends to support data-informed improvement.
• Promote a culture of transparency, accountability, psychological safety, and continuous learning.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field, or equivalent professional experience.
• 4+ years of experience as a Scrum Master in recent projects.
• Experience working with software development, data, analytics, AI, or machine learning teams.
• Strong knowledge of Scrum, Agile principles, and software development life cycles.
• Experience facilitating Agile ceremonies and coaching cross-functional teams.
• Strong organizational, communication, facilitation, and stakeholder-management skills.
• Demonstrated ability to identify risks, manage dependencies, and resolve delivery blockers.
• Experience using Agile project management tools such as Jira, Azure DevOps, Rally, or similar platforms.
• Ability to work effectively in a fast-paced, ambiguous, and highly collaborative environment.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.