Supervisory Digital Communication Specialist, GS-1001-14 FPL-14 (DE only)

Summary This position is located within the U.S. Department of Education’s Office of Federal Student Aid, in the Office of Communications, Outreach and Engagement (OCOE), Washington, DC. OCOE develops, manages, and coordinates internal and external communications—including publications, email and SMS/text campaigns, and social media and website content—for students, parents, borrowers, postsecondary schools, and higher education partners and stakeholders. Responsibilities Oversee the development and execution of student loan and student aid automated, transactional, and ad‑hoc email and text campaigns to support organizational goals. Manage A/B and multivariate testing of subject lines, content, formatting, and timing of student loan and student aid email and SMS campaigns to optimize performance. Serve as the business and product owner for the Marketing & Communications Platform that sends mass email and SMS to customers. Create or manage the creation of proposals, requirements, and budget documents, and technical review forms as a Contracting Officer Representative (COR). Manage multichannel communications initiatives reaching 20 million+ customers using email, SMS, social media, web content, blogs, videos, and digital events. Conditions of Employment Relocation will not be paid. Males 18 and over must be registered with the Selective Service. Must be a U.S. citizen. Must complete a Background Investigation. Qualifications Selective Placement Factor: The Federal Acquisition Certification for Contracting Officer’s Representative (FAC-COR) Level I is required. Minimum Qualification Requirements Applicants must possess the specialized experience for a GS‑14, equivalent to at least a GS‑13 performing two (2) of the following three duties: Overseeing the development and execution of student loan and student aid automated, transactional, and ad‑hoc email and SMS campaigns. Creating and reviewing contract deliverables to ensure adherence to timelines and technical requirements as a Contracting Officer Representative (COR). Serving as a business owner or product owner for a marketing and communications platform that sends mass email and SMS to customers. Knowledge, Skills, and Abilities Managing the development of student loan and student aid email and SMS messaging operations. Knowledge of A/B and multivariate campaign testing and optimization. Managing marketing communications platform enhancements, upgrades, and long‑term development planning. Creating and reviewing contract deliverables as a COR. Managing high‑volume multichannel digital communications initiatives. Education Education cannot be substituted for experience for this position and grade level. Student Loan Default Applicants must not have defaulted on any loan funded or guaranteed by the U.S. Department of Education. If defaulted, arrangements for repayment will be made prior to an official offer. Suitability and Investigation Applicants will complete the Declaration for Federal Employment (OF‑306) and a pre‑appointment investigation/background check. Benefits As a federal employee, you and your family will have access to a comprehensive benefits package. Other Information Financial disclosure is not required for this position. This position is not included in the bargaining unit. #J-18808-Ljbffr Federal Student Aid an Office of the U.S. Department of Education