VIP Reservationist

Our company growth and expansion is made sustainable through our focus on internal mentorship, leadership development, and a bias for promoting from within.

• VIP Reservations Management: Handle VIP and high-profile guest reservations, ensuring that all details are accurately recorded, prioritized, and managed according to the restaurant’s policies.
• Personalized Guest Experience: Create and maintain VIP guest profiles, ensuring that special preferences, requests, and previous dining experiences are noted and catered to for each visit.
• Communication & Coordination: Liaise with the management team, Senior Guest Relations Manager, Reservations Director, and Maitre’D to ensure smooth coordination of VIP dining experiences and special requests.
• Responsiveness: Availability to respond promptly, if not immediately, to all inquiries.
• Guest Relations: Provide exceptional customer service by anticipating guests’ needs, addressing any special requests, and ensuring a memorable dining experience for VIP guests.
• Problem Resolution: Address and resolve any issues or concerns raised by VIP guests promptly and professionally, maintaining a positive guest experience.
• Reservation Software Management: Efficiently use reservation systems to manage, track, and confirm reservations, and ensure proper seating arrangements for VIP guests.
• Maintain Waitlists: For peak times or overbookings, manage the VIP waitlist, ensuring that guests are kept informed of their wait time and that their experience remains top- notch.
• Guest Feedback: Collect feedback from VIP guests to ensure continuous improvement in service and dining experience.

• Prolonged sitting and/or standing at workstation throughout the workday.
• Ability to be mobile to attend meetings, trainings, & events as needed.
• Bending, twisting, & lifting as necessary to achieve common daily tasks.
• Mental acuity for prolonged alertness to problem solve, strategize, & manage high
• pressure situations.
• Visual acuity for working long periods on computers, for reading and for composing data.
• Use of hands to operate common office equipment including keyboard, mouse, telephone and paperwork.

• Previous experience in a customer service or reservations role, preferably in the
• hospitality industry.
• Have strong verbal communication skills and interpersonal skills, with a strong focus on customer service.
• Professional demeanor and able to self-start as well as thrive in a fast-paced environment.
• Ability to handle high-pressure situations and multitask effectively.
• Strong organizational skills with great attention to detail.
• Proficient in reservation software
• Knowledge of fine dining and hospitality standards.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work a variety of hours, including evenings, weekends, and holidays.