Warehouse Customer Service Representative

Warehouse Customer Service Representative

ODW Logistics is a people-focused and customer-driven top 50 third-party logistics (3PL) provider. ODW Logistics is a passionate group of team members who are committed to the growth of our company while living our core values of Respect-Trust-Team-Opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
2. Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
3. Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
4. Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
5. Works continuously to exceed customer expectations by:
• Responding promptly to customer inquiries
• Handling all situations to establish win-win outcomes in the best interests of customers and the organization
• Building and maintaining long-term relationships with internal and external customers
• Organizing workflow to exceed customers' timeframes
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers' needs
6. Provides suggestions for continuous improvement
7. Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
8. Prepares hazardous and international documents
9. Other duties as assigned

Education and Experience Required

• 1-2 years of customer service or related work.
• Microsoft Office software, data entry, and internet application experience.
• High School graduate or equivalent.
• Warehouse Management System (AS400) experience.

Minimum Physical Requirements

• General office working conditions.
• Workweeks in excess of 40 hours may exist periodically through the year.
• Occasional weekend work.
• Must be able to work in a fast passed, team oriented environment dedicated to exceeding customer expectations and to the achievement of safety, quality and productivity goals in a time sensitive environment.
• Requires the ability to frequently sit and use hands in a repetitive motion on the computer.
• Occasionally requires the ability to lift/carry boxes up to 50 lbs.

ODW Competencies

• People Focused: Recognize that having great people is the ultimate competitive advantage.
• Customer Driven: Deliver the optimal customer experience (internal and external).
• Business Acumen: Learn and apply position expertise and industry knowledge.
• Results Driven: Show personal desire, energy and focus to succeed against high standards.
• Innovative: Think differently and be innovative for better business results.

Pay starts at $19.75/hour,

Our company is an equal opportunity employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.