Regional Director of Facilities Operations

Summary:

Overview

As the Regional Director of Facilities Operations, you will lead the strategic and day-to-day management of ASPCA facilities across multiple key locations, including New York City, Pawling (NY), Washington, D.C., and Florida. This role ensures that ASPCA buildings and grounds are maintained to the highest standards of safety, compliance, and operational excellence.

Who We Are

The goal of the Facilities team is to ensure all ASPCA locations are fully operational so that staff and volunteers have optimum conditions to meet their program and department goals. In addition, the Facilities team ensures a healthy environment for all animals that visit our locations, whether on a short-term or long-term basis.


What You'll Do

Reporting directly to the Vice President of Facilities Operations, you will oversee all aspects of facilities maintenance. You'll play a critical role in aligning facilities operations with organizational needs, ensuring that all work adheres to local, state, and federal regulations as well as ASPCA's Safety & Security protocols.

In close collaboration with the Vice President of Facilities Operations, you will help shape and implement strategies and operational procedures.

Where and When You'll Work

• This position is an on-site role and reports to the New York City ASPCA locations.

• Ability and willingness to travel up to 15% annually to other regional sites outside of New York City.
• Flexibility to work nights, weekends, and holidays as needed to support 24/7 facility operations
• Ability to be on-call after hours for urgent maintenance issues, emergency response, and operational continuity across multiple sites

What You'll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $128,000 - $136,000 annually
• This role is eligible for a $5,000 signing bonus

Benefits

At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage , including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Responsibilities:

Responsibilities include, but are not limited to:

Facilities Oversight, Management and Planning (50%)

• Oversee ASPCA's facilities staff and facilities operations in ASPCA locations including but not limited to: New York City, Pawling (NY), Washington, D.C., and Florida.
• Provide direct oversight of repairs and maintenance, ensuring timely resolution with minimal disruption to animal care and program operations.
• Assist in developing and maintaining Preventative Maintenance Programs (PMPs) for both leased and owned properties.
• Support the development and implementation of standardized operating procedures (SOPs) across all sites.
• Supervise and manage the work order system, including processing, equipment tracking, and asset management.
• Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.
• Support ongoing needs assessments for repairs and maintenance across all facilities.
• Lead all aspects of assigned facilities projects, including vendor selection, scope development, budgeting, and timeline execution.
• Negotiate and manage vendor contracts, maintaining strong relationships to ensure high-quality, cost-effective service delivery.
• Build and maintain a portfolio of licensed professionals to support ongoing improvements and emergency repairs.
• Manage the work order system, including processing, equipment tracking, and asset management.
• Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.
• Support ongoing needs assessments for repairs and maintenance across all facilities.
• Collaborate with the Safety department to maintain safe, healthy environments for staff, volunteers, and animals
• Establish and maintain formal communication channels with internal departments, including project updates and facility-wide announcements.
• Conduct regular check-ins with program leaders to ensure facility needs are met and aligned with ASPCA's mission.
• Represent the Facilities Operations team in interdepartmental meetings/projects including emergency response.

Team Leadership & Development (40%)

• Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.
• Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.
• Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA's core values and Behavioral Competencies.

• Oversee individual and team performance, delivering consistent, constructive feedback and implementing solutions to enhance productivity and morale.
• Ensure departmental compliance with the collective bargaining agreement.

• Actively participate in labor negotiations when needed, representing Facilities Operations with professionalism and integrity.

Compliance and Training (10%)

• Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.
• Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.
• Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA's core values and Behavioral Competencies.

Qualifications

• Proven experience leading managers and teams across multiple locations, with a strategic focus on cultivating a culture of continuous improvement, structured performance management, and feedback
• Extensive knowledge of building systems including electrical, power distribution, HVAC and controls, elevator systems, fire alarm and suppression systems, building security, energy management, and Building Management Systems (BMS)
• Proficient in computerized maintenance management systems (CMMS) and work order platforms
• Skilled in reading, interpreting, and preparing technical documents such as blueprints, plans, specifications, schematics, and training manuals
• Strong understanding of construction documents and construction management practices (preferred)
• Familiarity with local regulatory agencies including DOB, FDNY, ECB, and EPA
• Deep knowledge of safety protocols, fire prevention, and OSHA compliance
• Proven ability to lead facility planning, capital projects, and operational execution across multiple properties
• Demonstrated success in managing complex, multi-site facilities and coordinating concurrent projects
• Strong negotiation skills and vendor management experience
• Demonstrated expertise working with unionized teams, including a strong understanding of labor contracts and collective bargaining negotiations
• Willingness and ability to travel routinely between assigned properties
• Exceptional written and verbal communication skills
• Ability to collaborate effectively across departments and with external partners
• Strong interpersonal skills and demonstrated ability to lead and motivate diverse teams
• Capable of representing the organization professionally and collegially with internal and external stakeholders
• Experience with data tracking, reporting, and analysis to support operational decisions
• Ability to exemplify ASPCA's core values, behavioral competencies, and commitment to diversity, equity, and inclusion.

Language

• English

Education and Work Experience

• Minimum of 5 years of experience in facilities and project management, preferably in a mission-driven or nonprofit environment

• Bachelor's degree in facilities management related field (preferred)
• Qualifying certificate in Facilities Management (preferred)

• Proficient in Microsoft Office Suite, including Excel and Word

Additional Information

• Valid driver's license required

• Certificate of Fitness S12 - City Wide Sprinkler Systems
• S-95 Supervision of Fire Alarm Systems
• F07 Fire and Emergency Drill Conductor
• OSHA 30 Hour Certificate
• Incident Command Training

Language:
English (Required), Spanish

Education and Work Experience:
Bachelors, High School Diploma (Required)