Head of Account Management

Responsibilities Lead, coach, and develop a team of account managers; hire, onboard, and retain talent as the team scales. Build the foundation of Vendelux’s account management function — segmentation, playbooks, and health scoring that deliver predictable outcomes across onboarding, adoption, renewals, and expansion. Own retention, expansion, and account health for the segment; set targets, prioritize resources, and drive team accountability and results. Coach account managers on delivering compelling business outcomes for their partners. Lead and grow relationships with key event organizer partners, serving as a senior point of contact for strategic accounts. Source and structure data-driven partnerships — including data exchange and technical collaborations — that support revenue growth and product expansion. Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education. Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities. Identify and drive expansion — additional events, renewals, webinars, case studies, and media partnerships — partnering with Sales, Product, Data, and Marketing on go-to-market and upsell. Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning. Requirements 7–10+ years in account management, partnerships, or customer success, with 3+ years managing teams — ideally in B2B SaaS. Proven success hitting retention and expansion targets; comfortable owning your number and your team’s. Excellent people manager and coach who can hire, develop, and retain high-performing account managers. Strong operational mindset: building playbooks, KPIs, segmentation strategies, and scalable processes. Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations. Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands. Core Competencies Demonstrates expertise in account management and partnerships, with a strong focus on retention, expansion, and team leadership. Proficient in building scalable processes, data-driven strategies, and effective communication to drive business outcomes. #J-18808-Ljbffr