Front Office Coordinator

Sojourner House, Inc. is a homeless shelter for families located in Roxbury. Families are referred through the Executive Office of Housing and Livable Communities (EOHLC). At full capacity Sojourner House can provide shelter for up to nine families.

This newly created position will play an important role in strengthening the Front Office operations and provide direct administrative support to the Executive Director. We are seeking an energetic and highly organized Front Office Coordinator to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, ensure seamless communication between residents, visitors, and team members. Your proactive approach and exceptional organizational skills will help ensure a welcoming first impression for visitors while supporting the Front Office operations. This position reports to the Executive Director and the Operations Manager.

Responsibilities

• • Greet visitors, residents, and contractors with professionalism
  • Coordinate Front Office coverage while ensuring the shelter is staffed 24/7
  • Manage and train Front Office staff
  • Assist with the processing of payroll for Front Office staff, ensuring accuracy and timely submission for approval
  • Ensure Front Office is presentable and organized
  • Log and document all pertinent guests and shelter related information
  • Attend internal and external meetings and workshops
  • Maintain a high level of professionalism, and personal boundaries
  • Compose professional emails, notices, letters and other correspondence
  • Provide administrative and logistical support to the Executive Director
  • Order and track supplies
  • Maintain organized filing systems, both physical and digital, ensuring easy access to important documents and records
  • Provide clerical support including proofreading documents, preparing correspondence, and managing phone etiquette standards

Requirements

• • Proven experience in office management or administrative roles with strong organizational skills
  • Professional phone communication skills
  • Ability to manage time efficiently, prioritize tasks effectively, and handle multiple responsibilities simultaneously
  • Exceptional written and verbal communications skills, including the ability to compose professional emails, notices and letters
  • Proficient in MS Word, Google Workspace and spreadsheets

Work Location: In person

Physical Requirements: Standing, sitting, bending, climbing, carrying, walking, and driving.