IT Support

Time-Critical & Onsite IT Support Consultant

Job Type:6 month Contract

Work Location: Onsite

Job Overview

Client is seeking a hands-on IT consultant to provide rapid, onsite support for business-critical engineering, test, lab, and office environments in Greensboro. The consultant will diagnose and resolve incidents at the point of need, coordinate escalation to local and global support teams, and help maintain secure, reliable IT services that minimize disruption to operations. Our team supports critical engineering and test operations across office, laboratory, HIL rig, and specialized device environments. We work closely with end users, onsite technicians, service desks, and global infrastructure teams to restore service quickly, protect operational continuity, and improve recurring support processes.

Essential Job Responsibilities

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, determine business impact and urgency, restore service where possible, and escape promptly to the correct resolver team.
• Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies.
• Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
• Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals.
• Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities.
• Maintain accurate incident, request, asset, and work-log information in the designated service-management tools.
• Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents.
• Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred.
• Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime.
• Follow Volvo Group security, safety, change-management, and site-access requirements.

Required Skills & Experience

• Demonstrated experience providing onsite deskside or field IT support in a business-critical environment.
• Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity.
• Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred.
• Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
• Experience using IT service-management tools and working within incident, request, change, and problem-management processes.
• Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents.
• Clear written and verbal communication in English, with disciplined documentation and stakeholder updates.
• Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment.
• Relevant technical education or equivalent practical experience.

Meet APC: APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As "Professionals serving Professionals"® we take pride in providing our employees and contractors with the highest level of customer service and support. APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.