IT Support Specialist

IT Support Specialist

One of The Sage Group's clients is seeking an IT Support Specialist, End User Services. Client is a cloud content management and file sharing service for businesses. Why work with our team: client IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.

About the role: The IT Support Specialist will join a global team of the most talented IT professionals in the industry. As a Support Specialist, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.

Responsibilities:

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for all IT hardware and software
• Cross-departmental collaboration with teams like Facilities, Sales, and Engineering
• Managing IT communication between headquarters and remote office
• Perform system imaging, application configurations, and security policy enforcements
• Daily onsite office support

Requirements:

• High energy and passion for your work and achievements
• Excel at everything you put your heart and mind to
• Willingness to go above and beyond
• Excellent verbal and written communication skills
• Excellent teamwork skills
• Working knowledge of Windows and OSX operating systems
• Working knowledge of Lenovo and Apple hardware
• Knowledge of networking concepts
• +1 years of working experience in an IT Support role

Desired Skills / Knowledge / Experience:

• Technical certification in desktop operating systems (Mac certification a plus)
• Comprehensive understanding of networking (Network certification a plus)
• Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
• Education B.S. in Computer Science or related field (optional)
• Demonstrate that you continue to keep your knowledge and skills up to date (desired)

Duration: 6-12 months to start, plus extension and contract to hire potential

Location: onsite in Austin TX, zip code 78701

Compensation: $25-30/hour