Production Analyst- Operations

Join Our Team at MasterCorp, Inc.

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Production Analyst supports daily operational execution across the Timeshare business, with supplemental support for Laundry operations as needed. This role reviews schedules, overtime, and labor utilization across all Timeshare sites and partners closely with Regional Directors, Site Leaders, Divisional Vice Presidents, FP&A, IT, and HR to identify risks, correct scheduling issues, and improve labor efficiency while supporting consistent use of Auto Dispatch and related workforce tools. The Production Analyst does not own assigned sites, but instead provides broad, centralized support to ensure operational consistency, proactive issue identification, and disciplined execution across the organization. This role is expected to move beyond reporting by flagging issues early, clearly communicating what is required at the site level, and following through until corrective actions are completed. This role is based in the Orlando office Monday through Thursday, with Friday designated as a work from home day.

Our Values

Every Associate must demonstrate our values of:

• Integrity We never compromise on our word. We act with transparency we are a trusted partner.
• Pride We are proud of our people, and they are proud to work for MasterCorp.
• Quality We do things the right way and strive to continuously improve.
• Dependability We keep our promises. We are accountable for our actions. We meet or beat our deadlines you can count on us.
• Respect We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

Competencies Required

• Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results Consistently achieves results, even under tough circumstances.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Scheduling Review and Overtime Management
• Review site schedules daily to ensure alignment with forecasted demand, production standards, and approved shift structures
• Identify scheduled overtime and potential future overtime risk based on demand, coverage gaps, and scheduling patterns
• Partner with Regional Directors and site leaders to adjust schedules and reduce unnecessary overtime before it occurs
• Track overtime drivers and recurring issues and support corrective actions at the site and regional level
• Auto Dispatch Support and Training
• Support daily Auto Dispatch operations including monitoring usage, identifying gaps, and assisting with issues impacting call execution
• Participate in Auto Dispatch calls and provide operational input to help drive scheduling and coverage decisions
• Support refresher trainings and follow up with site leaders to reinforce proper system usage and expectations
• Identify recurring system or process issues and work with IT and Operations to help move items forward when obstacles arise
• Operational Analysis and Reporting
• Analyze labor data including overtime, contract labor usage, call outs, and scheduling effectiveness
• Prepare clear, actionable summaries for Regional Directors, Divisional Vice Presidents, and Operations leadership that highlight risks, trends, and recommended actions
• Partner with FP&A to support labor-related analysis, trends, and financial impacts
• Monitor key operational metrics and track performance over time to measure improvement and sustained results
• Labor Efficiency and Cost Control
• Support initiatives focused on reducing overtime and contract labor through improved planning and execution
• Identify root causes of labor inefficiencies and work with site leaders to implement practical solutions
• Monitor results and follow up to ensure changes are maintained
• Stakeholder Partnership and Communication
• Collaborate closely with Regional Directors, Site Leaders, Divisional Vice Presidents, FP&A, IT, and HR to support operational execution
• Clearly articulate expectations and requested adjustments to site leaders to ensure understanding and compliance
• Proactively follow up on open items and push actions forward when delays or roadblocks occur
• Serve as a consistent point of coordination across departments to ensure issues are resolved effectively and timely
• Execution and Follow Through
• Track action items resulting from schedule reviews, Auto Dispatch calls, and operational discussions
• Follow through to completion, escalating when necessary to keep progress moving
• Work independently to prioritize tasks, set direction, and manage workload without requiring constant oversight
• Adapt priorities as business needs change while remaining focused on execution
• Success Measures
• Reduction in scheduled and unplanned overtime
• Improved schedule accuracy and proactive issue identification
• Consistent and effective use of Auto Dispatch and related systems
• Strong follow through on action items and issue resolution
• Positive working relationships across Operations, Finance, IT, and HR

Experience and Education

• High School Diploma required; additional education in Business, Operations, or a related field preferred
• Minimum of 18 months of experience in an operational, analytical, or workforce management role
• Experience supporting field operations and working directly with operational leaders

Other Qualifications

• Strong proficiency in Microsoft Excel for data review and analysis
• Experience using PowerPoint and presenting operational information
• Familiarity with workforce management or scheduling systems such as Auto Dispatch, Mastermind, or similar platforms
• Strong communication skills with the ability to clearly explain expectations, decisions, and required actions
• High level of follow up and accountability to ensure tasks are completed
• Ability to work independently, self-direct, and stay on task without constant guidance
• Strong organizational and prioritization skills in a fast-changing environment
• Patience and flexibility when navigating changes, obstacles, and evolving business needs
• Strong attention to detail with the ability to identify issues early and drive resolution

Travel Requirements

• Rarely on average 5% of travel on a quarterly basis

Work Environment

This position works in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.