Business Development Manager

Job Title: Business Development Manager (Commercial Janitorial Services) Location: Central GA (Macon, Warner Robins and Perry areas) Job Type: Full-Time Reports To: Owners Job Overview We are seeking a highly motivated and results-driven Business Development Manager to join our commercial janitorial team. The primary focus of this role is generating new business opportunities, building relationships within the local business community, and securing new commercial cleaning accounts. Secondary responsibilities include supporting client retention, account audits, and operational oversight to ensure exceptional service delivery. You will play a key role in driving growth, ensuring customer satisfaction, and maintaining the highest standards of service for our commercial clients and the certified business owners who service them. Key Responsibilities Business Development: Generate new business opportunities through prospecting, cold calling, networking, referrals, and strategic partnerships within the assigned territory. Develop and maintain a robust sales pipeline. Schedule and conduct face-to-face appointments with prospective clients. Perform facility walkthroughs and needs assessments. Prepare proposals and presentations. Negotiate and close commercial cleaning contracts. Attend networking events, chamber meetings, BNI groups, trade associations, and community events. Meet or exceed monthly activity goals for: Prospecting Calls Appointments New Accounts Sold Monthly Recurring Revenue Generated 70% of time should be focused on Business Development Account Coordinator and Operations: Support service delivery and client retention through periodic quality audits, client visits, and coordination with Certified Business Owners and Operations Team members. Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners. Monitor and assess the quality of services provided, conducting regular site visits and brand standard audits. Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards. Manage special services and contract renewals for assigned accounts. Customer Service: Provide exceptional customer service by being responsive, professional, and proactive in communication. Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded. Collect customer feedback and implement improvements to enhance service delivery and client retention. Market Knowledge and Reporting: Stay informed about industry trends, competition, and market conditions. Analyze customer needs and adapt service offerings to meet changing demands. Prepare and present regular reports on business development activities, account status, and operational performance. Performance Expectations: Success in this role will be measured by: New monthly recurring revenue generated New accounts sold Qualified appointments completed Customer satisfaction scores Brand standard audit performance. Qualifications Experience: Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry. Strong track record of meeting or exceeding sales targets and managing client relationships. Previous experience in operations or service delivery management is highly preferred. Skills & Abilities: Excellent communication, negotiation, and interpersonal skills. Strong organizational and time management abilities. Ability to manage multiple projects and accounts simultaneously. Proficient in CRM software, Microsoft Office Suite, and general computer literacy. Problem-solving and decision-making skills. Education: A high school diploma is required; a degree in business, management, or a related field is preferred. Other Requirements: Valid driver’s license and reliable transportation (if travel within the market area is required). Ability to work independently and as part of a team. Strong attention to detail and a commitment to maintaining high-quality standards. Competitive base salary plus uncapped commission opportunities tied directly to new account sales, recurring revenue growth, and account retention. Health, dental, and vision insurance Paid time off and holidays. Opportunities for professional growth and career advancement. Company vehicle or vehicle allowance How to Apply Please submit your resume and a cover letter explaining why you are a perfect fit for this role. We look forward to hearing from you! This position offers an excellent opportunity for a motivated sales professional who enjoys building relationships, developing new business, and helping clients maintain clean, healthy, and professional facilities. The successful candidate will have the ability to directly impact the growth and success of our organization while building a rewarding career with unlimited earning potential. Pay: $50,000.00 - $60,000.00 per year 401(k) 401(k) matching Cell phone reimbursement Health insurance Life insurance Paid time off Vision insurance Work Location: Hybrid remote in Warner Robins, GA 31099 #J-18808-Ljbffr