Industrial Inside Account Manager (Manufacturing)

Job Description

Job Description

Industrial Inside Account Manager (Manufacturing)

Location/Hours: Folcroft, PA — Monday–Friday, 7:00 AM–3:30 PM

Compensation: $65,000–$80,000 base salary + Quarterly Performance Bonus (Target Total Compensation: $80,000–$100,000+)

Build the Commercial Engine with Us

American Wire Works and Ace Metal Works are family-owned manufacturers serving industrial customers across North America. We craft custom wire products, fabricated metal components, and material handling solutions for a wide range of industries. If you love being the bridge between customers and operations—and you’re energized by creating momentum and growth—this role is for you.

This is not a standard "order-taker" role. You’ll be the commercial hub, guiding the customer journey from quote through invoice while proactively growing revenue within existing and dormant accounts.

A Day in the Role

7:00 AM: You review overnight requests, confirm production priorities with Operations, and send timely order acknowledgements. You note which quotations need follow-up today.

Mid-morning: You connect with a purchasing manager on delivery status, coordinate shipping documentation, and update the ERP and CRM so everyone is aligned. Another customer needs a standard product quote—you prepare it and log the activity for disciplined follow-up.

Early afternoon: You re-engage a dormant account, introduce new capabilities, and book a plant visit for our President. You align with Purchasing on material availability and with Finance to ensure accurate invoicing on recent shipments.

Before 3:30 PM: You generate pipeline updates, track quotation activity, and make a round of proactive outreach to key accounts—nothing falls through the cracks.

What You’ll Own Customer Operations

• Serve as the primary point of contact for customer inquiries
• Process customer orders accurately and efficiently
• Send order acknowledgements
• Generate customer invoices following shipment
• Coordinate shipping documentation when required
• Provide delivery updates and order status
• Coordinate with production and purchasing to keep customers informed
• Ensure every customer receives timely, professional communication throughout the order lifecycle
• Resolve customer issues by coordinating internally with Operations, Quality, Purchasing, and Accounting

Inside Sales & Business Development

• Follow up on all customer quotations
• Conduct proactive outreach to existing customers
• Re-engage dormant customer accounts
• Introduce new products and manufacturing capabilities to current customers
• Identify cross-selling and upselling opportunities
• Schedule customer meetings and plant visits for our President
• Generate new opportunities within existing accounts
• Support marketing campaigns and outbound sales initiatives
• Build relationships with purchasing managers, buyers, and key customer contacts
• Maintain a disciplined cadence of outbound customer communication

Sales Administration

• Prepare quotations for standard products
• Maintain customer information within our ERP and CRM systems
• Track quotation activity and follow-up
• Coordinate customer onboarding
• Maintain customer pricing and commercial records
• Generate sales reports and pipeline updates
• Assist with non-inventory purchasing
• Ensure customer documentation remains accurate and current

Commercial Coordination

• Work closely with Operations to communicate customer priorities
• Coordinate with Purchasing regarding material availability
• Ensure customer commitments are communicated internally
• Support new product introductions and customer launches
• Work closely with Finance to ensure accurate invoicing and customer documentation
• Help continuously improve the customer experience

What You Bring Required

• 3+ years in inside sales, account management, customer support, or sales administration
• Excellent verbal and written communication skills
• Strong organization and multitasking abilities
• Self-motivated with a proactive mindset
• Ability to build long-term customer relationships
• Proficiency with Microsoft Office
• Comfort thriving in a fast-paced manufacturing environment

Preferred

• Manufacturing or industrial experience
• Experience supporting B2B customers
• ERP and CRM experience
• Quoting or estimating experience
• Industrial distribution experience
• Experience supporting outside sales teams

How We’ll Measure Impact Commercial Growth

• Existing customer sales growth
• Dormant customer reactivation
• Quote conversion rate
• New opportunities generated
• Customer retention

Customer Experience

• Response time
• Order acknowledgement turnaround
• Invoice accuracy and timeliness
• Customer satisfaction
• CRM accuracy

Commercial Excellence

• Consistent outbound customer outreach
• Quote follow-up discipline
• Internal communication
• Cross-functional collaboration

Compensation & Benefits

• Competitive base salary
• Quarterly performance bonus tied to commercial performance
• Health insurance
• 401(k)
• Paid Time Off
• Professional development opportunities

Additional Benefits

• 401(k) matching
• Health insurance

Why Join

Work directly with our President and leadership team and make a measurable impact on growth. As we expand, this position can evolve beyond traditional inside sales into broader account management, commercial leadership, and business development responsibilities. We’re looking for someone who wants to build a career—not simply fill a role.

Work Location: In person (Folcroft, PA)