Account Representative

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Job Description

Purpose of Job: The Sales Account Representative is responsible for expanding the product base with newly acquired and existing accounts; as well as, increasing the per-transaction sales with the highest level of profit margin. The Sales Account Representative will serve as the primary contact for their assigned book of business within the assigned markets and provide consistent support and account management to Store Owners, Managers, Distributors, and Customers.

Job Components:

• Increase sales by expanding existing book of business through organic and new revenue leveraging Interstate Advantage and new product offerings.
• Create predictable, profitable, and sustainable growth --- 80% produced from the assigned book of business and 20% sourced by new customers.
• Build and maintain a positive profitable relationship with Store Owners, Managers, Distributors, and Customers while resolving issues with speed and accuracy.
• Effectively engage customers through outbound call activities and meet all call metrics components.
• Identify prospective customers through lead generation activities and maintain a 10% conversion rate.
• Serve as the primary contact to the strategic business partners to improve, maintain, and share business plans and action plans to manage and improve sales growth within the assigned book of business.
• Prepare and coordinate team huddles with strategic partners.
• Maintain and grow relationships with existing customers by continually providing excellent service, pricing, and product support.
• Proactively develop marketing campaigns in partnership with the marketing team and business partners.
• Meet and exceed personal and team goals, achieve and increase revenue per transaction, meet/exceed monthly and annual sales and gross profit goals, and establish call metrics.
• Emphasize a term approach regarding expanding product line and same-store sales with your fellow Account Representative and Customer Service Representative within your markets.
• Coordinate efforts with the Customer Service Representative to create auto-ship and regular refill orders.
• Verify and process sales orders to ensure proper delivery and a high customer satisfaction rating.
• Provide excellence in researching and resolving backorders.
• Prepare and present customized strategies to each buyer's business model, always utilizing key strategies and ethical sales methods.
• Responsible for continual training, developing relevant skills and product knowledge.
• Monitor market conditions and report competitor activities to the team.
• Utilize customer contact tools and systems, keeping systems updated with relevant information.
• Accept constructive criticism appropriately and use it to maximize sales goals.

Qualifications:

• 1 -2 years of a proven track record within a team-based sales organization preferred
• Four-year degree or equivalent combination of education and work experience
• Ability to focus in a contact center environment which may have multiple distractions
• Competitive drive to succeed within a team structure
• Must be self-motivated and highly organized
• Strong oral and written communication skills with the ability to work with various personality types
• Must possess superb telephone etiquette and have basic math skills
• Ability to adapt and change with the growing business needs
• Consistently demonstrate decision-making skills based on thorough research of facts and exhibit ethical judgment
• Basic understanding of budgets, revenue reporting, and other financial aspects of the business
• Displayed proficiency with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel, PowerPoint)
• Ability to work in a fast-paced, changing work environment

Scope Data:

• Participate in daily and weekly meetings with an eagerness to learn and grow
• Interact professionally with business owners/partners, customers, distributors, and cross-functional team members.
• Exemplify Interstate Batteries' Purpose and Values
• Interact professionally with fellow Team Members and other IB departments
• Must be able to work in a "Team oriented" environment with an emphasis on high-level performance and achievement

Work Environment:

• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
• Prolonged use of personal computer & telephone with headset.
• Open work environment with multiple distractions
• Ability to work remotely as business needs require
• Available for work during full business hours of 7:00 am to 6:00 pm

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.