Operations Supervisor - Bay Area - Bilingual (English-Spanish)

Job Description

Job Description

Salary: $72,000-$79,000

Make an Impact Behind the Scenes of Healthcare.

At Accurate Courier Services, we dont just move packages, we move time-critical medical materials that directly impact patient care. As a Supervisor, you wont just manage routes; youll lead a team of frontline professionals, ensuring labs, hospitals, and pharmacies get what they need, when they need it most. This role is ideal for someone who thrives in a fast-moving, hands-on environment and is ready to take the next step into leadership. Youll work closely with drivers, dispatchers, and healthcare clients to deliver operational excellence every day.

What Youll Do

Lead a local team of employee medical couriers performing scheduled routes and urgent on-demand pickups.

Hire, onboard, and train new drivers with clarity and consistency.

Support the field team, answering real-time questions and resolving service issues on the fly.

Audit routes and schedules to ensure coverage and compliance with procedures.

Manage equipment and supplies (phones, bags, ice packs, badges) to keep drivers ready.

Monitor timesheets, performance, and customer satisfaction, collaborating with Dispatch and leadership to fine-tune daily operations.

Be a trusted bridge between the field and the administration, bringing context, clarity, and calm to the team.

What You Bring

3+ years of experience supervising teams in logistics, transportation, or healthcare operations.

Knowledge of the Bay Area (San Jose, East Bay, Peninsula) and a calm, professional presence under pressure.

Ability to work flexible hours is a must, including early mornings or weekends as needed.

Ability to drive long distances when required.

High school diploma or equivalent required. Some college or vocational training is a plus.

Valid CA drivers license, clean driving record, and access to a personal vehicle with up-to-date registration and proof of insurance.

Comfort using mobile apps, GPS tools, and digital reporting systems.

Familiarity with HIPAA, OSHA, or HAZMAT guidelines is a plus, but well provide training to the right candidate. Language skills: bilingual (English, Spanish) required.

Physical Requirements

This position requires regular movement and physical activity in the field. The ideal candidate must be able to:

Walk and stand for extended periods

Bend, squat, and reach to access packages or materials

Lift and carry up to 40 pounds without assistance

Navigate stairs, loading docks, and tight spaces as needed

Work indoors and outdoors in varying conditions

Competitive salary, commensurate with experience

Mileage reimbursement and travel support

Healthcare benefits, paid holidays, and PTO

Bonus opportunities tied to performance and reliability

A mission-driven team that supports real healthcare outcomes

Clear expectations and a collaborative environment, no guesswork, no burnout culture

This is a leadership role with a purpose. If you care about doing work that matters and want to lead a team that delivers when others cant, we want to hear from you.