Executive Vice President, Client Partner

Executive Vice President, Client Partner

The Executive Vice President, Executive Client Partner plays a pivotal role in driving client success, agency growth, and creative excellence across a portfolio of accounts. Partnering closely with and supporting the Group Portfolio Lead, this individual will help shape and execute a unified vision for client engagement and business performance, spanning digital, media, CRM and social marketing.

This leader will cultivate deep, trusted relationships with clients, serving as a strategic advisor who anticipates needs, identifies opportunities, pitches new business, and champions work that advances both client goals and agency ambition. Internally, they will help guide and inspire multi-disciplinary teams, fostering collaboration, accountability, and a culture of excellence that consistently delivers best-in-class work.

Responsibilities include overseeing client portfolios, developing and implementing strategies for high client satisfaction, establishing and maintaining strong relationships with key clients, providing strategic digital/social marketing and CRM leadership, leading multi-track digital, social, and CRM engagements, collaborating with cross-disciplinary teams, supporting lifecycle and loyalty program strategies, driving collaboration across Strategy, Analytics, and Technology teams, partnering with Technology and Data teams, overseeing SOWs, project proposals, account planning, MSAs, pricing, and scope management, supporting client leadership with internal and client QBR activities, identifying cross-sell opportunities, and driving organic growth, and partnering with delivery teams to manage client business health.

Qualifications include 18-20+ years of experience driving growth for clients through digital, social, CRM in an agency environment, deep understanding of omni-channel marketing ecosystems and customer-led strategies, experience leading development and integration of campaigns across email, push, SMS, web, direct mail, digital, and social channels, proven ability to build and nurture client relationships, experience working with Marketing, Product, Data & Analytics teams and leading MarTech platforms, analytical mindset with expertise in interpreting data and applying CRM/digital/social best practices to drive innovation, self-directed problem solver with excellent conflict resolution and communication skills, experience leading complex projects and large teams, ability to lead client account portfolios of $25M–$45M+, and proven experience growing client accounts and agency revenue.

Additional information includes powerful resources offered by the company, such as best-in-class wellness and benefits offerings, flexible working arrangements, and equal opportunity employment practices.