Solution Architect - Platform & ServiceNow Service Bridge

Proviniti is seeking a senior Solution Architect to lead the technical design of a multi-consumer ServiceNow Service Bridge implementation on the Finance customer provider instance. This is the architect of record for the engagement — accountable for cross-instance architecture, multi-customer onboarding design, edge-case planning, failure recovery logic, and overall engagement technical oversight as Finance customer “Provider” uplifts the existing FINANCE CUSTOMER “CONSUMER” Incident-only Service Bridge to a repeatable Incident / Problem / Change pattern across a multi-bank consumer base. Key Responsibilities Own the end-to-end solution architecture for the Finance customer provider instance and its multiple consumer instances, covering Remote Catalog, Remote Task, Proactive Case, and Remote Reference patterns. Design the cross-instance data contract and field-level mapping for Incident, Problem, and Change records flowing between provider and consumer instances, including data-type conversions, normalization, and required vs. optional field rules. Define the Service Bridge ACL model, catalog-item-level access control, and Finance customer InfoSec-aligned data-classification rules across all consumer banks. Architect failure-recovery, retry, and reconciliation logic for cross-instance flows (round-trip sync, major-incident proactive-case fan-out, CAB approval flowback). Provide technical oversight across the Senior Technical Consultant, ITSM Process Consultant, and offshore QA/UAT resources; review all build artifacts (update sets / scoped app) prior to deployment. Author and own the Solution Architecture & Security/ACL Design deliverable (D4) and contribute to the Cross-Instance Data Contract (D2) and the Service Bridge Registration Playbook (D9). Partner with Finance customer platform, security, and InfoSec stakeholders, and with consumer-bank technical leads (FINANCE CUSTOMER “CONSUMER” and two additional Tier-1 design partners) through UAT, cutover, and hypercare. Identify edge cases and platform constraints early; provide go/no-go recommendations at each release gate. Required Qualifications 10+ years of enterprise solution architecture experience, with at least 5+ years on the ServiceNow Now Platform. Demonstrable production delivery of ServiceNow Service Bridge (provider and consumer side), including Remote Catalog, Remote Task, and Proactive Case patterns. Deep expertise in ServiceNow ITSM (Incident, Problem, Change) on a current ServiceNow release; familiarity with CAB workflow design and ITIL-aligned process implementation. Strong working knowledge of ServiceNow ACLs, scoped applications, update sets, and cross-scope authorization patterns. Proven track record architecting multi-tenant / multi-customer ServiceNow patterns at large financial-services or regulated enterprises. Experience defining and operating against InfoSec data-classification frameworks (PII, NPI, confidential). Excellent written communication — able to author MS Word / PowerPoint architecture artifacts at executive quality. Preferred Qualifications ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Prior delivery experience inside Finance customer “Provider”, FINANCE CUSTOMER “CONSUMER”, or another Tier-1 US bank. Familiarity with ServiceNow CSM, ITOM, or IRM where these intersect with Service Bridge use cases. Hands-on exposure to BPMN authoring and swim-lane process design. #J-18808-Ljbffr Proviniti