Senior Business Manager, PG&C and Legal COO

Senior Business Manager, PG&C and Legal COO

Location:

New York, NY, US, 10001

Brand: HSBC

Area of Interest:

Role Workstyle: Office Worker

Date: 14 Oct 2026

Senior Business Manager, PG&C and Legal COO, HSBC Technology & Services (USA) Inc., New York, NY:

Provide strategic support to the PG&C and Legal COO. Act as a strategic thought partner to the Executive on tactical and long-term matters, including business planning and priority setting. Leverage data and analytics to generate insights for decision-making and operational improvements. Prepare for Quarterly Business Reviews aligned with strategic priorities. Support annual financial planning as needed. Build strategic outsourcing models for the team including building offshoring operating models that can operate seamlessly with headquartered global teams in order to deliver cost, process and performance efficiencies. Support organizational design work, including any recruiting activities. Facilitate internal communications, including preparing agendas, leading meetings, cascading updates, and ensuring alignment across the team. Facilitate and support People-related processes across the team, including compensation or promotions. Streamline internal processes and workflows to boost efficiency, productivity, and scalability by leveraging low-code solutions and responsible AI initiatives. Keep a strong pulse on the fast-moving Generative AI landscape. Ensure that all staff and activities across the global team comply with all internal global policies, compliance, and audit requirements. Continually reassess and address any operational, regulatory and legal risks.

Telecommuting permitted up to 50%.

Full time employment, Monday - Friday, 40 hours per week, $265,001 to $275,001 per year.

MINIMUM REQUIREMENTS:

Bachelor’s degree in Business Administration, Finance, or a related field, plus 8 years of progressive post-baccalaureate related work experience.

Must have 7 years of experience in:

• Managing projects by defining step-by-step timelines, KPIs, milestones, and ownership for key strategic initiatives and following up with project owners to ensure timely completion.
• Data analysis and visualization in designing and operationalizing dashboards and visuals, including year-over-year trends.
• Financial planning and cost management, instilling cost discipline measures on project teams and setting KPIs to deliver financial budget.
• Process optimization, including road-mapping and rationalization, and implementation.
• Creating location strategies, including strategic reviews, work force planning, budget forecasting.

Must have 6 years of experience in:

• Developing organizational design, including strategic outsourcing and offshoring.
• Leading communications and trainings associated with technology implementation projects.

Must have 4 years of experience developing and supporting employee experience strategies, including all people-related processes.

Must have 3 years of experience in:

• Product management, bridging the technology gap and connecting needs of employees with technology capabilities.
• ServiceNow.
• Low-code and no-code software solutions.
• Identifying opportunities to improve employee experiences based on AI innovation.

Must have 2 years of experience in:

• A multi-jurisdictional, regulated, matrixed financial services organisation.
• Developing AI strategy or initiatives.

International travel required up to 5%.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a competitive benefits package including a robust Wellness Hub, in a welcoming, diverse, and inclusive work environment.You will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!