Medical Billing Specialist

The Medical Billing Specialist will support a Revenue Cycle Management team by reviewing patient accounts, resolving billing inquiries, and managing patient collections activities. This role requires strong knowledge of medical billing, insurance processes, and Explanation of Benefits (EOBs). The successful candidate will work directly with patients to resolve outstanding balances while maintaining quality, accuracy, and customer service standards. Key Responsibilities: Review patient accounts, statements, balances, and billing records for accuracy Handle inbound and outbound calls regarding billing inquiries and patient balances Follow up on outstanding accounts and support patient collections activities Interpret Explanation of Benefits (EOBs) and Remittance Advice documentation Reconcile patient accounts and ensure accurate billing information is maintained Process adjustments, refunds, credit balance reviews, and payment transactions as needed Maintain accurate account documentation and collection activity records Assist with monthly account reconciliation and reporting activities Monitor and process patient correspondence and hardship-related requests Ensure compliance with HIPAA regulations and confidentiality requirements Collaborate with internal teams to resolve account issues efficiently Meet established productivity, quality, and customer service standards Required Qualifications: High school diploma or equivalent Experience in medical billing, patient collections, or healthcare revenue cycle operations Strong knowledge of medical insurance, billing procedures, and patient account management Ability to interpret Explanation of Benefits (EOBs) and insurance documentation Experience working in a billing or customer service call queue environment Strong verbal and written communication skills Excellent customer service and problem-solving abilities Strong attention to detail and organizational skills Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint Ability to manage confidential information and comply with HIPAA requirements Preferred Qualifications: Postsecondary education or medical billing certification Experience in healthcare revenue cycle management environments #J-18808-Ljbffr Collabera