Intake Specialist

Intake Specialist - Shelter

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.

Location: New York Metropolitan Area

Reports to: Director of Social Services

Pay Range: $20.87- $20.87 per hour (effectively $38,000 – 38,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: The successful candidate will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible for finding solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff are encouraged to be cross-trained and understand job functions within their designated units.

Primary Job Responsibilities/Duties:

• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Attend staff meetings and serve on committees as required.
• Attend professional meetings, educational conferences, and in-service training.
• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically.
• Maintain Confidentiality.
• Maintain a professional appearance.
• Time management and prioritization.
• Interacting with other departmental staff.
• Perform general clerical duties.
• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals.
• Provide coverage for other areas as directed/needed.
• Perform additional duties as assigned.

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications:

• High School Diploma or General Equivalent Diploma.
• Bilingual English/Spanish language fluency is preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.
• Commitment to the mission of NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups.
• Proven ability to handle multiple tasks effectively under pressure.
• Strong organizational skills, detail-oriented, and efficient.
• Maturity, integrity, and sound judgment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject "Reasonable Accommodation Request."

Competitive Benefits Package:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.