Revenue & Billing Operations Lead

Job Description

Job Description

We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped.

The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: Live Nation, Fanatics, Macy's, AMC Theatres, PayPal, Uber, Hulu, Albertsons and more. Since 2012 we've grown from a Sydney startup, to a $3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade.

At Rokt, we practice transparency in career paths and compensation, which is why we have a well-defined career ladder with clear compensation and career paths based on competency and ability. 

Target total compensation ranges from: $213,000 - $227,000, including a fixed annual salary of $174,000 - $188,000, an employee equity plan grant, and world-class benefits. This is the expected range for the role. Final compensation is determined by the level assessed through the interview process and based on how your experience and skills map to our career ladder.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role: 

As the Revenue and Billing Operations Lead based in our New York office, you will pioneer and lead Rokt’s Billing Assurance and Support function. You will report to our VP of Finance and Transformation to oversee all mission-critical operational processes, driving best-in-class, friction-free workflows for our customers and employees in a fast-paced, AI-first environment. In addition, you will serve as a strategic thought leader across the organization, championing automated and scalable solutions to support our rapid growth and public company readiness.

In this role, you will collaborate closely with cross-functional partners in GTM, RPD, Legal, and Accounting to optimize revenue streams at scale. You will leverage your deep knowledge of financial systems, automation, and cutting-edge AI technologies to transform customer support and billing operations. Additionally, you will build and empower high-performing teams, establishing clear priorities and key performance indicators (KPIs) to align operations with broader business goals.

We are an AI-first company. We're a team of builders. That means the person who spots the problem is usually the person who fixes it, and "someone should build a tool for that" is treated as a volunteer sign-up sheet. We use AI and automation tools to move faster, and expect you to figure things out when the path isn’t obvious. If you prefer established processes and clearly defined lanes, you probably won’t like it here.

How your future team uses AI: 

To reconcile invoice data, surface anomalies, and draft the first pass at dispute documentation. The team builds these tools in-house and treats every recurring manual step as an automation to be built.

How you will contribute: 

• Build and lead an AI-First, high-performing team, focusing on attracting, developing, and retaining top talent to scale with Rokt’s growth
• Partner closely with GTM, RPD, Legal and Accounting to drive frictionless processes to support our Customers and drive Revenue growth and Cash efficiency
• Own and maintain effective SOX controls across all areas of responsibility
• Act as the primary liaison to external auditors for transactional audit evidence for billing
• Maintain clear, up‑to‑date documentation of processes for internal purposes and clear Support Handbooks that define how the business engages with our teams

Requirements

What you bring:

• At least 8 years in operational accounting roles. Experience at a public company is a plus
• At least 4 years of progressive experience developing leaders and teams
• Proven track record of maintaining financial operations and controls with precision and rigor
• Demonstrated ability to scale processes, controls, and financial systems in dynamic organizations by harnessing emerging technologies
• Creative solution-led approach with the ability to assess complex situations that require you to consider multiple perspectives, such as financial, operational, and strategic angles
• Knowledge of international operations and global complexity, including experience entering new markets
• Outstanding executive presence, communication skills, and ability to quickly build strong rapport with leaders and influence collaborators
• Intellectual curiosity, analytical capability and a pragmatic approach to business is a must

Bonus Points

• Experience at a publicly traded company or in a pre-IPO environment preparing for public company readiness
• Knowledge of international operations and global billing complexity, including multi-currency and cross-border invoicing
• Hands-on experience with AI/ML tools for process automation, data reconciliation, or anomaly detection
• Background in adtech, ecommerce, or marketplace billing models
  

Benefits

About Rokt’stars:

We move fast and decide with incomplete information, because a good decision this week can lead to a perfect one next quarter. We work as one team, which means the best idea wins regardless of who raised it or what level they are. We hire people who are brilliant and humble and who are obsessed with making the customer successful.

About The Benefits:

• Fully funded insurance (Medical, Dental, Vision) 
• Dollar-for-dollar 401K matching plan (up to 4% of fixed annual salary)
• Fully funded life, short term, and long term disability insurance 
• Equity in a profitable, fast-growing company approaching $1 Billion in revenue
• Every employee has enterprise access to leading AI tools, building AI fluency as a core skill
• Monthly Wellness and Cell Phone Allowances
• Catered lunch every day and a fully stocked pantry
• Dog-friendly offices so you can bring your best friend to work
• Quarterly performance reviews for most roles, so feedback and promotion decisions don't wait
• Extra leave (bonus annual leave, sabbatical leave etc.)

We believe we’re better together. Most teams are in the office minimum 4 days per week. 

At Rokt, we choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing and keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.