Receptionist

Answer incoming telephone calls, determine callers' purposes, forward calls, and route Epic Messages to nursing and providers Retrieve and route voicemail messages Answer questions about the organization, physicians, services, addresses, directions, and other information Welcome on-site visitors, determine the nature of business, announce visitors, monitor access, and issue passes Receive, sort, and route mail and publications Order, receive, and maintain office supplies Maintain fax machines and route incoming and outgoing faxes Create and print fax cover sheets, memos, correspondence, reports, and other documents Schedule patient appointments Complete patient registration and check-in processes in Epic Load, verify, and update patient demographics and insurance coverage Collect HIPAA and consent documents and route them to Medical Records Review Epic alerts and refer patients to a PFC when necessary Collect and post co-payments and self-pay obligations in Epic Provide estimated self-pay obligations when appropriate Perform cashiering, online payment posting, payment deposits, cash drawer balancing, and petty cash counts Assist patients with MyChart signup and activation Reply to and close MyChart messages Safeguard patient privacy and confidentiality Prepare daily routes for upcoming appointments Review work queues and correct patient registration errors Utilize Epic waitlists according to provider preference Review and update daily no-shows and cancellations Maintain clean reception and lobby areas Perform other assigned clerical and administrative duties Requirements High School diploma or equivalent preferred Previous medical reception or reception experience preferred Understands and demonstrates Critical Moments of Service techniques and standards May be required to work flexible hours and overtime during peak hours May be responsible for working in alternate locations Basic knowledge of keyboard skills and medical terminology preferred Good interpersonal and written communication skills Basic knowledge of Epic preferred Some independent judgment is required, but alternatives are limited by standard practices or procedures Core Competencies Demonstrates proficiency in patient registration processes, including the use of Epic for managing patient demographics and appointments. Exhibits strong communication skills and a commitment to safeguarding patient privacy and confidentiality. Highest-signal resume keywords Epic Proficiency Patient Registration Cashiering Skills Interpersonal Communication Medical Reception Experience Hard Skills Patient Check-In Processes Fax Machine Operation Appointment Scheduling Co-Payment Collection Medical Terminology Knowledge Soft Skills Good Written Communication Interpersonal Skills Industry Keywords HIPAA Compliance Critical Moments of Service Reception Duties Clerical Duties Tools & Technologies Epic MyChart #J-18808-Ljbffr Jobtailor