HOSPITALITY SERVICES MANAGER

Salary: $75000 -$85000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Hospitality Services Manager is responsible for leading a cross-functional team and managing the day-to-day operations. The individual in the role will provide overall planning and direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

Key Responsibilities:

• Leads, manages and inspires a diverse team to provide elevated service to clients and guests.
• Support onsite operations focusing on lobby, reception, catering and conference services.
• Closely manages all activity related to visitors, meetings, catering and events 
• Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client
• Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)
• Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members 
• Champions development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within operation; supports the team with tools and systems
• Provides input with regards to associate performance, highlighting successes as well as areas for improvement 
• Assist with creating a collaborative environment amongst the team through events and personal introductions.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approval 
• Coordinates weekly staffing schedule including provision for vacation and holiday coverage 
• Ensures all team members adhere to client approved attire 
• Assist in making space reservations using an online tool and escorting guests throughout the office 
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest 
• Coordinate luggage drop-off and pick-up 
• Manage the badge process for employees and visitors according to client standards 
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries 
• Restock office, and pantry supplies 
• Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
• Provide general travel support (arranging for transportation, providing directions, etc.) 
• Coordinate and arrange basic office equipment repairs and maintenance 
• Carry out instructions for security, fire, health and safety guidelines 
• Provide first-line support for basic office technology 
• Provide facility tour for the new hires and visitors
• Interface with vendors (catering, AV, etc.) to provide seamless customer support 
• Conduct opening and closing walkthroughs when business requires 
• Availability to work early mornings, late evenings and weekends.
• In office 5x week
• General administrative support 
• Other duties as assigned 

Key Competencies:

• Has the ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.
• Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality. 
• Ability to use analytical skills for measuring business potential and value to the client 
• Has developed teams and delivered structured service excellence trainings to enhance experience.
• Proven track record on leadership development, and business growth 

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1557950

Rapport a specialized division of FLIK Hospitality Group