Administrative Support Specialist

Administrative Support Specialist Full Time Baltimore, MD, US 30+ days ago Requisition ID: 1225 Salary Range: $25.00 To $26.00 Hourly As an Administrative Support Specialist at Franklin Square Medical Center, your primary focus will be on meeting the needs and requests of patients, ensuring they have a positive experience throughout their healthcare journey. Each day you will engage with patients through inbound and outbound emails and calls, maintaining communication until their concerns are fully addressed. Exhibit dedication by maintaining communication with patients (calls and emails) until their concerns are fully addressed. Seek to deeply understand and address patients' needs and concerns promptly. Prepare for office inspections, ensuring consistent readiness. Verify compliance, completeness, and accuracy of data by reviewing documents. Collaborate with colleagues to ensure departmental and organizational success. Foster patient loyalty by delivering outstanding patient experiences. Skills: Previous experience in DME or Medical Devices is beneficial but not required; new graduates are welcome. Demonstrated ability to meet goals effectively. Proficiency with relevant computer programs and phone systems (e.g., Salesforce, RingCentral, Microsoft Office, TEAMS). Ability to learn about products and services and communicate them to patients, coworkers, and staff effectively. Strong communication and interpersonal skills. Excellent multitasking, prioritization, and time management abilities. High school diploma or equivalent required. Schedule: This full‑time position operates Monday to Friday, with hours varying between 8:00 AM and 5:00 PM EST. The work location is on‑site at the Franklin Square Medical Center. The position includes paid holidays, paid time off (PTO), and a comprehensive benefits package. To apply, please submit your application through our hiring platform. #J-18808-Ljbffr