Service Center Supervisor
TBG | The Bachrach Group
Seeking a Service Center Supervisor to lead daily operations for a luxury jewelry and watch repair shop in Queens. This position combines service-shop leadership, inventory and logistics management, quality control, and hands-on technical problem-solving.
Key Responsibilities
- Oversee daily operations of a technical service, repair, and warehouse environment.
- Lead and support technicians while managing workflow, schedules, priorities, and assignments.
- Coordinate the maintenance, repair, refurbishment, testing, and preparation of technical equipment.
- Ensure completed equipment meets established functional, quality, and presentation standards.
- Manage inventory of equipment, components, spare parts, tools, and supporting materials.
- Coordinate incoming and outgoing shipments, including receiving, inspection, documentation, storage, returns, and preparation for shipment.
- Maintain an organized, safe, efficient, and quality-focused shop environment.
- Support troubleshooting of mechanical and electrical issues.
- Assist with hands-on technical repairs using hand tools, power tools, soldering equipment, and related technical equipment.
- Develop, maintain, and enforce SOPs and established operational processes.
- Partner with internal teams to coordinate service, maintenance, refurbishment, and operational priorities.
Qualifications
- 3+ years of experience in service/shop operations, warehouse operations, logistics, inventory management, distribution, technical repair, or a related environment.
- Previous supervisory, team-lead, or people-management experience strongly preferred.
- Strong mechanical and technical aptitude.
- Electrical/electronics repair experience required.
- Experience working with hand tools, power tools, and soldering equipment.
- Strong inventory management and organizational skills.
- Experience maintaining quality standards and ensuring equipment or products meet specifications prior to release.
- Ability to prioritize multiple workstreams in a fast-paced, detail-oriented environment.
- Strong troubleshooting and problem-solving capabilities.
- Experience developing or working within SOP-driven processes.
- Microsoft Office proficiency and strong written and verbal communication skills.
- Forklift experience preferred.
- Flexibility for occasional travel and evening/weekend support as business needs require.
Vacancy posted 3 days ago
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