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Service Center Supervisor

TBG | The Bachrach Group

Seeking a Service Center Supervisor to lead daily operations for a luxury jewelry and watch repair shop in Queens. This position combines service-shop leadership, inventory and logistics management, quality control, and hands-on technical problem-solving.

Key Responsibilities

  • Oversee daily operations of a technical service, repair, and warehouse environment.
  • Lead and support technicians while managing workflow, schedules, priorities, and assignments.
  • Coordinate the maintenance, repair, refurbishment, testing, and preparation of technical equipment.
  • Ensure completed equipment meets established functional, quality, and presentation standards.
  • Manage inventory of equipment, components, spare parts, tools, and supporting materials.
  • Coordinate incoming and outgoing shipments, including receiving, inspection, documentation, storage, returns, and preparation for shipment.
  • Maintain an organized, safe, efficient, and quality-focused shop environment.
  • Support troubleshooting of mechanical and electrical issues.
  • Assist with hands-on technical repairs using hand tools, power tools, soldering equipment, and related technical equipment.
  • Develop, maintain, and enforce SOPs and established operational processes.
  • Partner with internal teams to coordinate service, maintenance, refurbishment, and operational priorities.

Qualifications

  • 3+ years of experience in service/shop operations, warehouse operations, logistics, inventory management, distribution, technical repair, or a related environment.
  • Previous supervisory, team-lead, or people-management experience strongly preferred.
  • Strong mechanical and technical aptitude.
  • Electrical/electronics repair experience required.
  • Experience working with hand tools, power tools, and soldering equipment.
  • Strong inventory management and organizational skills.
  • Experience maintaining quality standards and ensuring equipment or products meet specifications prior to release.
  • Ability to prioritize multiple workstreams in a fast-paced, detail-oriented environment.
  • Strong troubleshooting and problem-solving capabilities.
  • Experience developing or working within SOP-driven processes.
  • Microsoft Office proficiency and strong written and verbal communication skills.
  • Forklift experience preferred.
  • Flexibility for occasional travel and evening/weekend support as business needs require.
Vacancy posted 3 days ago
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