Head of Guest Experience & VIP Engagement
Retrofête
Retrofête in New York seeks a Director of Guest Experience to define and lead the end-to-end customer journey, ensuring consistency across touchpoints and elevate the VIC program. You will build a best-in-class VIC strategy, grow the VIC sales team, set KPIs, and collaborate with Brand, Retail and eCommerce to drive top-client acquisition and retention. The role calls for 8–12+ years in luxury fashion or hospitality, with a proven ability to scale guest-facing teams and shape brand voice. #J-18808-Ljbffr Retrofête
Vacancy posted 15 hours ago
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