Onsite Distress Passenger Agent

Distress Passenger Agent

Corpay is currently looking to hire a Distress Passenger Agent within our Airline division. This position falls under our lodging line of business and is located in Schaumburg, IL. In this role, you will be responsible for managing and resolving hotel and ground transportation booking activities for distressed passengers. You will report directly to the Operations Supervisor and regularly collaborate with Scheduling, Vendor Relations, and Client Operations teams to ensure timely accommodations during irregular airline operations.

As a Distress Passenger Agent, you will be expected to work in an on-site environment. Corpay will set you up for success by providing:

• Assigned workspace at the designated on-site Schaumburg, IL location
• Company-issued equipment
• Formal, hands-on training on all internal systems and procedures

The responsibilities of the role will include:

• Managing and coordinating hotel and ground transportation accommodations for distressed passengers
• Handling emergency relocations and last-minute booking changes during irregular operations
• Communicating with internal teams and external vendors to ensure smooth resolution of accommodation issues
• Sourcing compliant hotel options and managing approval processes for non-contracted or non-compliant properties
• Making vendor payments in accordance with contractual terms and system protocols
• Accurately recording all reservations, approvals, and notes within the TA Connections (ConneX) system
• Monitoring access to necessary tools, systems, and resources, and reporting issues to supervisors promptly
• Supporting IT, Billing, and Commission Collections departments through data collection and issue troubleshooting
• Maintaining a positive, professional, and customer-focused attitude while adhering to company policies and standards
• Reporting incidents in a professional manner to Supervisors or Human Resources
• Participating in special projects or additional duties as assigned

Qualifications & Skills:

• High school diploma or GED required; some college education preferred
• Minimum 2 years of experience in the airline and/or hotel industry preferred
• Previous experience in customer service or call center environment preferred
• Strong computer skills with experience using business systems and applications (e.g., ConneX, MS Office)
• Excellent verbal and written communication skills with strong interpersonal and negotiation abilities
• Strong multitasking and problem-solving capabilities with attention to detail
• Ability to work both independently and collaboratively within a team
• Availability to work varying shifts and extended hours during irregular operations
• Reliable high-speed internet connection (100 Mbps or higher) and a quiet home environment (for emergency remote work)
• Must be legally authorized to work in the country of employment; sponsorship is not available for this role

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun, collaborative culture with company-wide contests and prizes

Pay Transparency:

The expected salary range for this position is $15-$16, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.