FRONT DESK ASSOCIATE

Company Description

Hotel Trouvail Miami Beach is a hidden gem nestled amidst Miami’s iconic Art Deco architecture, offering a tranquil retreat steps away from the beach and vibrant nightlife. Inspired by the French word “trouvaille,” meaning “lucky find,” the hotel boasts stylishly appointed rooms, charming cocktails, and an air of secluded exclusivity. With its unique ambiance, Hotel Trouvail is designed for guests who value sophistication and comfort. It is a sought-after destination for those looking to unwind in a serene yet lively setting.

Role Description

This is a full-time on-site role for a Front Desk Associate located in Miami, FL. The Front Desk Associate will be responsible for welcoming guests, managing check-in and check-out processes, answering phone inquiries, and providing exceptional customer service. The role also involves general receptionist duties, maintaining accurate guest records, assisting with reservations, and ensuring a seamless and positive guest experience.

Qualifications

• Proficiency in Customer Service and Communication skills to provide exceptional guest interactions
• Strong Phone Etiquette and Receptionist Duties to handle inquiries and manage the front desk efficiently
• Strong Computer Literacy for managing reservations, guest records, and administrative tasks
• Ability to multitask and manage time effectively in a fast-paced hospitality environment
• Prior experience in the hospitality industry is highly beneficial
• A positive attitude and a commitment to ensuring guest satisfaction
• Bilingual English and Spanish