Manager, Web Platforms and Digital Experience

Role Description

The Web Platforms and Digital Experience Manager oversees the planning, development, and management of websites and web services supporting UCSF programs, projects, and institutional initiatives. The role is responsible for:

• Coordinating website structure, layout, functionality, and integration with backend systems or enterprise platforms.
• Incorporating multimedia, interactive features, and informational content.
• Collaborating with campus departments and stakeholders to guide website development, content publishing, and digital standards.
• Facilitating the effective use of UCSF web platforms and hosting services.
• Ensuring websites meet organizational goals and follow best practices for usability, accessibility, and governance.

Receives broad objectives for managing and advancing UCSF’s web services and determines the appropriate strategies, priorities, and resource allocation to meet organizational goals and timelines. Responsibilities include:

• Leading planning and implementation of website initiatives, platform improvements, and content strategy efforts.
• Ensuring alignment with institutional standards, accessibility requirements, and digital best practices.
• Providing guidance and oversight to web staff and distributed content contributors.
• Reviewing and approving recommendations related to web platforms, site structure, and digital experience improvements.

Decisions and recommendations impact the quality, reliability, and effectiveness of UCSF’s web presence; ineffective decisions may result in delays to web initiatives, reduced service quality, or increased operational costs.

Qualifications

• Experience in web management and digital experience.
• Strong understanding of usability, accessibility, and governance standards.
• Proven ability to collaborate with diverse stakeholders.
• Leadership experience in managing web initiatives and teams.

Requirements

• Broad objectives for managing web services.
• Strategies for resource allocation to meet organizational goals.
• Experience with multimedia and interactive web features.

Benefits

• Comprehensive benefits package.
• Opportunities for professional development.
• Supportive and inclusive work environment.

Company Description

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF is technologically and organizationally complex, with both centralized and departmental IT units providing support for enterprise and specialized services.

• UCSF IT provides education, research, and health technology services.
• Essential for supporting growth, mitigating security risk, and managing sensitive information.