Client Solution Specialist

Client Solution Specialist

FrenchEnglish bilingualism required for this role

Salt Lake City, UT

12 Months

$20.00 - $20.84/hr

Job Description

The Client Solutions Specialist I works as a team member within the Service Department. The individual will be knowledgeable of core products and have the skills of Customer Service. This position will be required to correspond with both internal and external customers via various forms of communication, and at times in person, concerning service inquiries in a manner that will maintain good customer relations. This position is responsible for responding to and processing return service requests for medical devices, handling and/or responding to customer requests, including inquiries regarding devices returned for service, service and repair status, service estimate authorization, and warranty/extended service information. This individual must maintain confidentiality of sensitive client information. This position utilizes both PC and web-based software applications.

Essential Duties & Responsibilities

• Member of a call center group receiving calls and making outbound calls.
• Processes return service authorizations in response to incoming phone calls, e-mails and web-based inquiries including but not limited to warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
• Contributes to data within the Enterprise Resource Planning systems/assists with account initiation/reactivation.
• Processes confidential information, including billing information, to initiate repair orders for Service and Repair activities.
• Provides information, such as repair status, in response to inquiries.
• Determines/verifies sold to/ship to/bill to in appropriate Enterprise Resource Planning systems.
• Contact customers when an estimate is required, track responses, provide estimates to customers, obtain approval/denial of estimates, enter responses and necessary information in applicable system.
• Contact customers