Client Solutions Specialist

Location : 4455 Atherton Drive, Salt Lake City, UT Duration : 12 months with possible extension Job Description: We are seeking a Client Solutions Specialist I to join our Service Department. This role is ideal for a customer-focused professional with experience in customer service/call center environments , preferably within healthcare or medical devices. Key Responsibilities Handle inbound and outbound customer calls, emails, and web inquiries. Process medical device service and repair requests, including warranty and non-warranty repairs. Provide customers with repair status, estimates, approvals, and service information. Process confidential customer and billing information accurately. Maintain service records and customer information within ERP/CRM systems. Resolve customer inquiries while meeting service and response-time metrics. Collaborate with internal teams to ensure a high level of customer satisfaction. Qualifications High School Diploma required. 1+ year of customer service/call center experience, preferably in healthcare or medical devices. Experience with ERP systems (e.g., Oracle EBS) and Complaint Management Systems preferred. Strong verbal and written communication skills. Excellent attention to detail, organization, and multitasking abilities. Proficiency with Microsoft Office, Teams, SharePoint, and related applications. #J-18808-Ljbffr Acro Service Corp