Mainframe Operations Analyst - Entry Level

Position: Engineering | Level 2 (USD)
Location: New York, New York
Duration: 12 Months
Job ID: MOR2JP00018309

Job Overview:
The candidate will work in the Command Center of a large, 24x7 multinational bank holding company where mainframe availability is mission-critical. This hybrid role requires 2-3 days a week in the office, with the ability to work remotely using virtual connectivity tools such as phone, chat, Teams, and Zoom. Extensive training will be provided, and strong general (soft) skills are essential. The role involves the judicious exercise of privileged mainframe access and strict adherence to security and operational policies.

Responsibilities:

• Operate and monitor mainframe systems in a 24x7 Command Center environment.
• Utilize virtual connectivity tools (phone, chat, Teams, Zoom) for remote work.
• Adhere to security and operational policies while managing privileged mainframe access.
• Collaborate with team members to ensure mainframe availability and resolve issues.
• Create and improve technical procedural documentation as needed.

Qualifications:

• Knowledge of IBM Z Mainframe and z/OS (preferred).
• Familiarity with OS/390 Operations and JCL batch problem diagnostic skills.
• Understanding of data transfer protocols such as NDM and FTP.
• Agile training and previous financial firm experience are a plus.
• Knowledge of OPC/TWS and Service-Now ticketing software.
• Experience with collaboration tools like Teams and Zoom.
• Strong attention to detail and excellent English written and verbal communication skills.
• Ability to digest security, cybersecurity, and policy training documents.
• Proficiency in Windows interface and toolsets, including MS Excel, MS Word, and MS Outlook.
• Bachelor's Degree and Level 2 experience in Mainframe Engineering.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

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Pay Range: $52 - $55

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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