Pre -Arrival Specialist

Pre‑Arrival Specialist Shift: 1st/2nd; must be available to work weekends and holidays Requirement: Valid driver’s license required Position type: Full Time Hourly Wages: $22.50 At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. Competitive Pay Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Free On-Site Parking Discounted meals Department celebrations Monthly associate recognition and reward programs *Benefit Eligibility will vary by position Typical Day Creates, maintains, and updates the pre‑arrival templates and Owner communications. Coordinates with other departments to conduct routine maintenance. Replies to all Vacation Planning emails/calls within the specified time frame. Corresponds with guests regarding villa location and other special requests. Communicates special requests to other departments and/or VIP amenities. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. Requirements Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull items that weigh up to 10 lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Miraval Berkshires Resort and Spa | Lenox, MA, US #J-18808-Ljbffr Hyatt Hotels Corporation