Large Tier/Mid-Market Onboarding Manager

Overview Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value. Responsibilities Act as the primary point of contact from contract signature through go-live for mid-market and enterprise onboarding projects. Manage multi-stakeholder projects across multiple locations, including coordination of training sessions and change management activities. Travel to client locations across the U.S. as needed (70-80% travel). Build and maintain relationships with senior stakeholders (owners, executives, admins) and field users to drive adoption and ensure successful transitions. Lead and facilitate both in-person and virtual training sessions for end users and leadership teams. Manage timelines, dependencies, and multiple concurrent onboarding projects to ensure on-time delivery. Identify and implement process efficiencies to enhance the client experience at scale. Collaborate with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption. Proficiency with CRM/project management tools (HubSpot or similar). Strong presentation and change management skills with the ability to influence adoption across diverse teams. Qualifications 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts. Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients. Excellent communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams. Ability to travel 70-80% of the time to client locations across the U.S. Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike. Excellent presentation and change management skills, with the ability to influence adoption across diverse teams. Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects. Ability to identify and implement process efficiencies that enhance the client experience at scale. Self-starter with the ability to work autonomously and proactively solve problems in dynamic environments. Works closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption. Proficiency with CRM/project management tools (HubSpot or similar). Experience in the restoration or construction industry is a strong plus Benefits and Culture We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and ensure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating, which is why we are an in-office first organization requiring our teams to be at our Oak Brook office 4 days a week. Generous compensation package including a balance of personal autonomy and team collaboration. Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems. Your input is highly valued and personal growth is prioritized. Competitive salary, generous PTO, medical/dental/vision insurance, regular team events and off-sites, equipment budget, continuing education, mentoring, and career development opportunities, 401K plan + matching. Your journey is your own, and we’re here to help you thrive, no matter your starting point. #J-18808-Ljbffr Albi