OFFICE MANAGER I

Job Description

Job Description

General Summary:

The Office Manager is responsible for overseeing all aspects of branch operations, ensuring efficiency, profitability, regulatory compliance, and exceptional customer service. This role combines leadership with hands-on responsibilities, including opening new accounts and assisting on the teller line as needed. The Office Manager plays a key part in managing personnel, supporting business development, and executing JD Bank’s strategic objectives.

Essential Duties and Responsibilities:

1. Oversee daily branch operations and ensure the branch meets performance and profitability goals.
2. Foster strong customer relationships and represent JD Bank positively within the community.
3. Set and help achieve branch performance objectives, including deposit growth, loan portfolio quality, and audit outcomes.
4. Actively participate in and support the branch's lending activities.
5. Prepare financial and regulatory reports as required by law and the Board of Directors.
6. Lead and manage staff to ensure prompt, accurate, and dependable service to customers.
7. Maintain strict confidentiality of customer and company information.

Other Duties and Responsibilities:

1. Promote JD Bank by participating in community activities to enhance visibility and attract new business.
2. Monitor local economic conditions and developments that could impact branch performance.
3. Evaluate, recommend, and implement branch security procedures.
4. Facilitate staff training and development on operational procedures and customer service standards.
5. Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function. 
6. Performs other duties that may be assigned by Management.

Education and Experience:

1. Bachelor’s degree in business, finance, accounting, or a related field required; MBA preferred.
2. A minimum of 10 years of banking experience is preferred.

Preferred Skills:

1. Strong knowledge of financial institution policies, banking regulations (state and federal), employee development, and public relations.
2. Proven leadership and team management abilities.
3. Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
4. Understanding of portfolio management and risk management best practices.
5. Strong analytical and decision-making skills with the ability to develop and present recommendations to senior leadership.

Scheduling:

Work schedule will vary depending upon location but will consist of an 8-hour shift between the hours of 7:45 a.m. – 6:30 p.m., Monday through Friday. Schedule may require representing the company after hours at related functions, customer calls or training. Occasional overtime may be required. Regular attendance is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.