Banquet Server (On-Call)

Banquet Server

The Banquet Server is responsible for the flawless implementation of all banquet events to ensure exceptional service to all guests during banquet events. This includes greeting guests, serving them, and setting up and breaking down of event areas. The Banquet Server will do this in a manner and practice that is consistent and in accordance with the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Job Functions

• Engage guests with a welcoming, knowledgeable, and energetic presence
• Set up functions in the banquet space and/or other areas within the hotel as indicated in the Banquet Event Order
• Serve meals to the guest in a professional and hospitable manner, ensuring the meals are delivered to the correct recipient with allergies and specific meal requests in mind
• Set up for banquet functions to include placement of dishes, silverware, glasses, chafers, serving ware, linens, various dcor, and condiments
• Pre-set tables to include (but not limited to) water, menus, and salads
• Manage and maintain stations or station areas during the banquet period, and inform supervisor of any changes or needs that do not negatively impact the guest experience
• Serve alcoholic beverage to guests while following local laws regarding alcohol consumption and checking validity of age
• Bus tables and station area quickly and quietly
• Clean up and break down the function area upon the end of the event; to include clearing of tables and banquet space, removal of food receptacles, and removal of linen and dcor
• Report to work punctually, well-groomed, and in appropriate attire
• Address customer concerns or complaints calmly and promptly
• Collaborate with servers and culinary staff to ensure timely and seamless service for food and beverage items
• Maintain knowledge of current menu offerings, including ingredients, preparations, and accompaniments
• Continually train on new products and recipes
• Follow TIPS practices to ensure safe and responsible serving of alcohol
• Other tasks as assigned

Hotel Performance

• Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards

Education & Experience

• High School Diploma or higher
• Previous hospitality and/or banquet serving experience
• Excellent customer service skills
• Excellent communications skills
• Ability to use technology to include computers, tablets, POS and iPads
• Working knowledge of food and beverages
• Knowledge of local laws regarding serving and consumption of alcohol

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to bend frequently
• Ability to lift, push, pull up to 50 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

24 hour Operation Info

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.