Service Coordinator

Service Coordinator Construction Industry

Salary: $70,000$80,000

Why This Opportunity Stands Out

This Service Coordinator opportunity is ideal for a bilingual professional who has experience in the construction industry and enjoys customer service, scheduling, invoicing, and coordinating projects. This is a great opportunity to join a growing commercial roofing service and repair department.

• Opportunity to join a rapidly growing service and repair department
• Work closely with customers, field crews, subcontractors, and leadership
• Hands-on role combining construction coordination, customer service, and invoicing
• Opportunity to take ownership of work orders from start to finish
• Make a direct impact on customer satisfaction and daily operations

Key Responsibilities

As the Service Coordinator, you will:

• Manage customer communication through phone and email, providing updates on service requests, scheduling, and project progress
• Process work orders, schedule and dispatch construction crews, and coordinate service appointments
• Review technician field notes and photo documentation to ensure work orders are complete and accurate
• Prepare and process customer invoices, ensuring accurate billing and compliance with customer requirements
• Manage customer billing portals, review outstanding invoices, and resolve billing discrepancies
• Coordinate with subcontractors, customers, and internal teams to ensure projects are completed efficiently
• Assist with preparing follow-up quotes and proposals, contract documentation, and lien waivers

Qualifications

Ideal candidates for this Service Coordinator role will have:

• Bilingual in English and Spanish required
• Previous experience in the construction industry strongly preferred, ideally in customer service, administration, or project coordination
• 23 years of customer service, administrative, or service coordination experience
• Experience with invoicing, billing, and basic accounting principles
• Experience scheduling crews, coordinating work orders, or supporting construction projects
• Proficiency in Microsoft Office and CRM software
• Centerpointe experience is a plus
• Strong communication, organizational, and multitasking skills
• Commercial roofing experience is a plus

Why This Role?

This Service Coordinator position is a great fit for someone who enjoys working in the construction industry and being the main point of contact between customers and field teams. You'll play an important role in keeping projects organized, managing customer invoices, coordinating crews, and ensuring excellent customer service while supporting the continued growth of the department.