Mortgage Loan Processor

Mortgage Loan Processor

At Tomo, we're on a mission to make the home buying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.

We're looking for resourceful teammates who are proactive in managing pipelines, attuned to customer needs, and excited about using technology to transform the mortgage experience. If you've ever wished you could help modernize the tools and systems in mortgage lending, this is your chance to shape the future.

Location: New York, NY

Reports To: Loan Processing Manager

Type: Full-Time; Hybrid (in office Mon-Wed, remote Thurs-Friday)

About the role:

Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported

Manage loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks with care and accuracy

Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines

Partner with agents to gather required information and keep them updated on the status of applications

Submit complete, high-quality files to underwriting while consistently meeting service-level targets

Coordinate closings and assist with post-closing follow-ups to ensure a seamless customer experience

Identify opportunities to improve our processes and technology, and collaborate with teammates across functions to bring ideas to life

Walk customers through their Closing Disclosure, offering support and clear answers to their questions

What Makes You a Great Fit:

Understanding of the mortgage lending process

Ability to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!

Strong written and verbal communication with a phone-first mentality

Strong performance in team environments

A voice as to how we can improve our processes and tech

Detail orientation with a strong focus on quality

Superior customer centricity

Preferred Qualifications:

2+ years of mortgage loan processing experience, specifically in purchase transactions

Experience with Byte Pro or other LOS platforms (e.g., Encompass)

Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo

Strong knowledge of mortgage applications, credit reports, and financial verifications

What's in It for You?

Career Growth: Explore multiple career paths across Tomo, including elite operational roles

Competitive Pay & Benefits: Designed to support your whole self, in and out of work

Equity Ownership: All teammates receive stock options—we win together

Coaching & Mentorship: Learn from experienced leaders who are invested in your growth

Inclusive Culture: We celebrate diverse backgrounds, experiences, and perspectives. Whether your path into mortgage has been traditional or unique, you'll find a place to thrive here.

Employee Benefits: We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):

Equity Ownership: All teammates receive stock options—we win together

Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered

Work-life balance and a generous paid time off policy

In order to support teammates who become parents, Tomo Mortgage provides paid parental leave

401(k) retirement plan