Account Manager HVAC/Plumbing

Job Description

Job Description

Our HVAC department is growing rapidly! If you have experience within the HVAC or plumbing industry, outside sales experience, a drive to hunt for and win new business accounts, and a passion for building strong long-term customer partnerships, this is an exciting opportunity!

Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. 

What We Offer:

• Competitive compensation + uncapped commission! 
• Company provided vehicle 
• 401(k) with company match 
• Medical, Dental, and Vision Insurance 
• Company provided and Voluntary Life Insurance 
• Short Term and Long-Term Disability 
• and more! 

Typical Responsibilities: As an Account Manager, you will play a key role in expanding our customer base and relationships and supporting contractors with the products and expertise they need to succeed.

• Meet or exceed the expectations of our customers by providing a positive customer experience
• Identify and pursue new business opportunities through prospecting, cold calling, and relationship development I moved this up the list as top duty
• Manage and grow assigned customer accounts while maintaining strong relationships with HVAC contractors and customers
• Conduct sales calls to follow up on customer inquiries and identify new opportunities
• Generate price quotes and prepare bids that meet customer expectations for quality and value
• Negotiate pricing for larger or high-volume customer opportunities
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Educate others, both internal and external, about HVAC
• Assist with customer deliveries when necessary
• Support the credit department with account follow-up and payment collection when needed
• Participate in customer events and relationship-building activities
• Maintain a professional image as a representative of the company
• Adhere to all company safety policies and maintain regular and reliable attendance

Qualifications

• Strong knowledge of HVAC and/or plumbing products and systems
• Strong cold calling, sales, negotiation, and relationship-building skills
• Ability to meet or exceed sales goals while maintaining acceptable profit margins
• Working knowledge of Microsoft Office and Eclipse software preferred
• Strong communication, interpersonal, time management, problem-solving, and self-motivation skills
• Ability to travel regularly within the assigned territory

Licenses

• Valid driver’s license with an acceptable driving record

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

• Regularly required to walk and stand; sit; talk and hear; and use fingers, reach, grasp, handle and occasionally lift and/or move up to 25 pounds.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. 
• Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision. 
• Work performed primarily inside an office setting but requires frequent exposure to outside weather conditions when traveling, on a jobsite, etc.
• Pass substance abuse screening.

We are an Equal Employment Opportunity Employer