Director, Business Operations

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. The Director, Business Operations is responsible for ensuring appropriate business and financial support is provided to the Area. This includes identifying and executing opportunities that drive margin and owner creation, developing the talent framework, leading the creation of annual operating plans, analyzing compensation plans, and ensuring proper internal controls and corporate policies are adhered to at all levels. How You'll Shine Identifies value creation opportunities and develops timelines, deliverables, and measurements to ensure value is realized. Independently leads the development and implementation of management tools to maximize sales and operational efficiencies. Provides operational guidance, develops appropriate models, and prepares recommendations regarding proposed business opportunities. Ensures recommendations include reasonable and appropriate revenue and cost projections, identifying significant trends and influencing the decision‑making process. Sets departmental vision and goals in alignment with strategic intents. Effectively communicates strategy with measurable success to leadership for self and team. Ensures adequate staffing levels are in place to drive administrative and operational support with focus on margin. Collaborates broadly in the recruitment and identification of top talent for all roles. Develops framework for appropriate goal setting and individual development plans. Communicates performance expectations and desired outcomes regularly. Institutes succession planning for all key roles. Fosters collaboration amongst Area, Business Unit, and corporate functions. Directs and manages the specified Area’s individual site budget process and compensation development process, coordinating activities with site, Area, and corporate staff. Leads site administrative personnel and partners with all levels to ensure adherence to policies and procedures. Ensures new programs and processes are effectively communicated and implemented consistently to prevent manipulation of company systems and records, employee theft, and inaccurate financial reporting. Works with other corporate and business unit groups to continually strive for consistency and improvements. Identifies, provides, and implements training on system applications (e.g., Salepoint, CRS, Epny, FoCus) and modules (e.g., accounting, commissions, contracts, tour reception, gifting, marketing administration). Travel Requirements The position will require frequent travel to locations within the Area of responsibility, comprising approximately 50‑60% of total work. What You'll Bring Bachelor’s degree in business required; Accounting or Finance strongly preferred; CPA or MBA preferred but not mandatory. Knowledge of GAAP and financial/statistical analysis. Team management skills mandatory; experience managing multiple projects in a fast‑paced environment. Strong organizational skills, ability to perform under stressful situations, and effective communication with all levels of the organization. Decision‑making mindset, capable of providing senior management clear paths to optimal results. Extensive knowledge of MS Office, especially MS Excel. Five years progressive financial experience; timeshare experience preferred but not mandatory. Five years of management experience. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. How You'll Be Rewarded Diverse range of comprehensive health and welfare benefits to associates working 30 or more hours per week. Medical, Dental, Vision. Flexible spending accounts. Life and accident coverage. Disability. Paid time off, parental leave, and holidays (subject to eligibility; speak to recruiter for details). Wish day paid time to volunteer at an approved organization of your choice. 401(k) with employer match (subject to eligibility requirements, including tenure). Legal and identity theft plan. Voluntary income protection benefits. Wellness program (provider availability). Employee Assistance Program. Equal Opportunity Employer We are an equal opportunity employer, and all applications will be considered for employment without regard to protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr