AI Voice Lead - Remote

Own Voice AI for a fast-growing healthcare company with direct C-suite access.
Role Snapshot

• Role: Voice AI Lead
• Location/Type: Remote (US) • Full-time
• Pay: $120,000-$150,000 DOE (flexibility for exceptional experience)
• Schedule: Standard business hours • Some cross-functional collaboration after hours

Lead Voice AI strategy and execution for a national healthcare call center.
Own deployments end-to-end. Less bureaucracy. Fast decisions.
You'll work directly with executive leadership and shape how patients engage nationwide.
What you'll do

• Lead enterprise Voice AI deployments end-to-end
• Optimize containment, CSAT, and task success rates
• Integrate Voice AI into Five9 or similar CCaaS platforms
• Design conversation flows, prompts, and fallback logic
• Improve QA, evals, and conversation performance metrics
• Support compliant outbound Voice AI operations
• Partner directly with executive leadership on roadmap priorities

Must-haves

• 8+ years relevant Voice AI or contact center experience
• 3+ production Voice AI deployments personally owned
• Experience with PolyAI, Cognigy, Replicant, or Parloa
• Deep CCaaS knowledge, preferably Five9
• Strong SIP, CTI, queue management, and transfer knowledge
• Experience in healthcare, insurance, or financial services

Nice to have

• Outbound Voice AI experience
• TCPA and HIPAA working knowledge
• Voicemail detection and cadence orchestration experience
• Experience tuning production conversation quality systems

Perks & pay

• Pay: $120,000-$150,000 DOE
• Flexibility for exceptional experience
• Remote work across the US
• High-growth healthcare environment
• Direct exposure to AI leadership and strategy

Schedule & setup

• Remote within the United States
• Standard weekday schedule
• Cross-functional collaboration with product and operations teams
• Interview process includes 5 stages

Impact & Growth

Your work directly improves patient engagement and operational efficiency.
Own Voice AI strategy from deployment through optimization.
Build systems used at national scale.

You like pace and ownership. You start, finish, follow through.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience-not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
Apply Today to lead enterprise Voice AI initiatives with direct executive visibility and real ownership.