NICE CXONE Solutions Architect

ITCON Services

Job Description

Core Responsibilities
Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies.

Core responsibilities include but are not limited to:

Solution Design including call routing, omnichannel solution, and WFM.
Pre-Sales & Consulting
System Integration
AI & Automation
Migration & Deployment
Governance (Federal compliance)

Core to this role is a can-do attitude able to provide expert consulting, build out a BU, architect/lead an implementation, and roll up the sleeves to perform adminstrative work.

Experience

5 years of hands-on experience in a consultative customer-facing role within the CCaaS space.
5 years of experience administrating NiCE CXone BU
5 programmatic experience with API's (REST, SOAP), authentication (OAuth, JWT)
5 years in CXone solution implementation and delivery.
Prove experience in integration architecture and solution design
Experience with Cognigy, Omelia, and/or SmartReach is a plus
Ability to manage deliverables across multiple projects and meet deadlines

Skills and Certs

NCDP (NiCE Certified Development Professional), NCIE (NiCE Certified, Implementation Engineer)
Deep Knowledge of the NiCE CXone MPower platform, CXone studio scripting, ACD configuration, and SIP/Telephony architecture.
Proficiency with API's (REST, SOAP), authentication (OAuth, JWT Jason Web Token), and event-driven architectures.
Stakeholder management, ability to transfer complex technical concepts to business leaders, and strong technical writing capabilities.
Prepare and deliver presentations to clients and stakeholders in the form of solution approaches, impact assessments, and demonstrations.
Familiarity with AI, National Language Processing (NLP/NLU) solutions is higly preferred.
Provide technical architecture leadership, analysis, design, development, and enhancement.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the NICE CXONE Solutions Architect in Vienna, VA vacancy

Solutions Architect
$100k - $130k
...Description: Loch Harbour Group is seeking a highly motivated Senior Solutions Architect to join our team. As a Solutions Architect, you will be... ...handling of sensitive or source-selection information. Nice to Have • Shipley proposal methodology experience or APMP...
Suggested
Full time
Contract work
Part time
For contractors
Work at office
Flexible hours
Loch Harbour Group Inc
Fairfax, VA
15 days ago
Solutions Architect
$99k - $225k
Solutions ArchitectThe Opportunity:At a certain point, experience-based system design can... ...preempt future issues, you’re a solutions architect. You’ve evolved your skills into... ...entitiesSecret clearanceBachelor's degree Nice If You Have: Experience working closely...
Suggested
Full time
Contract work
Part time
Local area
Remote work
Booz Allen Hamilton
McLean, VA
5 days ago
Lead Solutions Architect
$160k - $225k
...Revolutional delivers advanced technology solutions and mission support to federal agencies... ...over bureaucracy. Lead Solutions Architect Location: Suitland, MD (Hybrid) Terms... ...across complex modernization programs Nice to Have (Differentiators) Certified Solutions...
Suggested
Full time
For contractors
Work experience placement
Flexible hours
Revolutional, LLC
McLean, VA
13 days ago
Artificial Intelligence Solutions Architect
$69.4k - $158k
...Job Number: R0248949 Artificial Intelligence Solutions Architect The Opportunity: Design and implement effective AI solution architecture... ...s degree in a Technology field such as CS or Statistics Nice If You Have: Experience providing technical guidance to...
Suggested
Full time
Contract work
Part time
Work at office
Local area
Remote work
Booz Allen Hamilton
McLean, VA
1 day ago
Senior Artificial Intelligence Solutions Architect
$99k - $225k
...Job Number: R0236429 Artificial Intelligence Solutions Architect, Senior The Opportunity: Designs and implements effective AI solution... ...Technology field such as Computer Science or Statistics Nice If You Have: Experience providing technical guidance to architects...
Suggested
Full time
Contract work
Part time
Work at office
Local area
Remote work
Booz Allen Hamilton
McLean, VA
3 days ago
Defense Solutions Architect
$99k - $225k
...Job Number: R0246764 Defense Solutions Architect The Opportunity: This is a role for a technologist who wants to shape solutions for... ...engineering field in the military in lieu of a degree Nice If You Have: Experience as a solution architect or technical...
Full time
Contract work
Part time
Work at office
Local area
Remote work
Flexible hours
Shift work
Booz Allen Hamilton
McLean, VA
3 days ago
Lead AI Solution Architect
$112.8k - $257k
...Job Number: R0250099 AI Solution Architect The Opportunity: Organizations are increasingly using artificial intelligence (AI), cloud... ...Computer Science, Engineering, or Information Technology Nice If You Have: Experience with NVIDIA NeMo, NeMo-RL, Megatron...
Full time
Contract work
Part time
Local area
Remote work
Booz Allen Hamilton
McLean, VA
10 hours ago
Senior Manager Health Solutions Architect
$142.9k - $266k
...Job Number: R0250246 Health Solutions Architect, Senior Manager The Opportunity: Serve as a senior Solution Architect who blends technical... ..., and APIs in AWS environments, in lieu of a degree Nice If You Have: Experience implementing generative AI or agentic...
Full time
Contract work
Part time
Local area
Remote work
Booz Allen Hamilton
McLean, VA
10 hours ago
Solution Architect
...Infrastructure, and Data Analytics within Federal environments supporting VA and DoD customers, is looking for an experienced Solution Architect to join our growing team. This role is responsible for developing the comprehensive technical architecture, design, and...
Full time
Remote work
Client First Technologies
Fairfax, VA
19 days ago
Solutions Architect
$119.32k - $202.85k
ICF's IT Modernization division is seeking a hands-on Solutions Architect to support our work with the National Institutes of Health (NIH). Our... ...collaboration and stakeholder agreementCertifications (nice to have): cloud architecture or developer certifications from...
Full time
Contract work
For contractors
Work experience placement
Work at office
Remote work
ICF
Reston, VA
2 days ago
Solution Architect- ArcGIS
$120.64k - $197.6k
OverviewAs a Solution Architect, you will design, implement, and integrate advanced and mission critical ArcGIS deployments. You will partner directly with customers to share best practices on advanced ArcGIS Enterprise deployment architecture and integration topics. The...
Worldwide
Relocation
Relocation package
ESRI
Vienna, VA
5 days ago
Solution Architect
$142.9k - $266k
...Job Number: R0245305 Solution Architect The Opportunity: Serve as a senior technical and enterprise architecture leader for healthcare... ...~ Cloud, Cyber, AI, or PMP Certification Nice If You Have: Experience with emerging technologies and platforms...
Full time
Contract work
Part time
Work at office
Local area
Remote work
Booz Allen Hamilton
Bethesda, MD
3 days ago
Principal Solutions Architect
...Job Description Job Description Job Summary The Principal Solutions Architect leads the design and development of innovative technical solutions for large-scale federal and defense projects. This role collaborates with capture, business development, engineering,...
Vets Hired
McLean, VA
24 days ago
Principal Solutions Architect
...Description Job Description Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services... ...Link Solutions is seeking a Principal Solutions Architect to join our team in supporting our strategic growth initiatives...
Temporary work
Local area
Relocation package
Link Solutions, Inc.
McLean, VA
23 days ago
Solution Architect (Public Sector)
$150k - $275k
...support our federal customer’s mission by delivering low-code solutions using our cloud-based platform technology. Appian’s Customer... ...our federal customers, advising and supporting them on how to architect and deliver Appian based-solutions. To support this goal, Appian...
Work experience placement
Local area
Flexible hours
Appian Corporation
McLean, VA
18 days ago
Senior Technical Solutions Architect
$180k - $220k
...We are seeking a Senior or Principal Technical Solutions Architect to serve as the senior technical lead for our support of the National Institutes... ...and the ability to obtain and maintain a Public Trust. Nice To Have: Experience supporting NIH, HHS, or another...
Full time
Local area
Flexible hours
2 days per week
3 days per week
iVision Consulting
Bethesda, MD
10 hours ago
Principal Solutions Architect
...Job Description Job Description Job Summary The Principal Solutions Architect leads the development of innovative, mission-focused technical solutions for large federal and defense opportunities. The role serves as the technical lead across capture, proposal, business...
Vets Hired
McLean, VA
2 days ago
Solutions Architect (Platforms-Based Solutions)
...WHO ARE WE LOOKING FOR? We are actively seeking a senior consulting leader to shape and deliver platform-based solutions across automaton, Salesforce, Pega and the AI ecosystems with a proven ability to translate complex capabilities into scalable, outcome-driven solutions...
Full time
Work at office
Local area
3 days per week
Main Digital
McLean, VA
4 days ago
Solution Architect (Java)
...Job Title: Solution Architect(Java) Location: Tysons Corner, VA Employment Type: Full-Time Job Summary We are seeking an experienced Solutions Architect to design and lead the development of scalable, secure, and cloud-native applications within a large-scale...
Full time
Sky Solutions
Tysons Corner, VA
1 day ago
Senior Solution Architect Austria
...as a trusted technical advisor to customers, aligning Red Hat solutions with business objectives across the full sales lifecycle. Drive... ..., conveying the ways in which Red Hat’s portfolio and architected solutions address the customer’s business and organizational requirements...
Full time
Contract work
Work at office
Remote work
Flexible hours
Red Hat
Vienna, VA
4 days ago
Senior Solutions Architect [TMC-010-001]
...Job Description Job Description TMCI is seeking a Senior Solutions Architect who combines enterprise architecture, full stack application development, cloud engineering, data architecture, and next generation AI solutioning in one highly capable, hands-on role. This...
Contract work
For subcontractor
TMCI
McLean, VA
11 days ago
MES Solution Architect Manager (Siemens Opcenter Core/Camstar)
$141.2k - $278.3k
Position Summary We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse... ...Operations Offering, where you'll deliver transformational solutions using operational expertise, digital technologies, advanced analytics...
Local area
Visa sponsorship
Deloitte
McLean, VA
5 days ago
Resident Solution Architect (CLEARED) - 160037
...Mclean, VirginiaSecurity Clearance: SecretBusiness Unit: Zachary PiperPosition Owner: Reese EelkemaZachary Piper Solutions is seeking a Resident Solutions Architect (RSA) to support a next‑generation data and AI modernization program for a federal‑focused enterprise...
Temporary work
ZP Group
McLean, VA
5 days ago
Principal Solutions Architect
...technological advancement into mission-ready, enterprise-grade solutions. At Merlin, we believe our strength lies in our people.... ...Opportunity Merlin Cyber is seeking a Principal Solutions Architect to design the cross-cutting solutions our Technical Practice...
Work at office
Local area
Remote work
Flexible hours
Merlin International Inc
McLean, VA
13 days ago
Senior Mission Solutions Architect
...with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our... ...Computing Division is seeking a Senior Mission Solutions Architect to serve as a technical individual contributor and front-door...
Work experience placement
Internship
Work at office
Local area
3 days per week
Mitre
McLean, VA
2 days ago
Kinaxis Solution Architect Senior Manager
$171.6k - $338.3k
...decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational... ..., productivity improvements, and enhanced business outcomes.· Architect and design Kinaxis RapidResponse solutions, providing system architecture...
Local area
Visa sponsorship
Deloitte
McLean, VA
2 days ago
Sr Solutions Architect
...Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud,...
Worldwide
USM Systems
McLean, VA
3 days ago
AI Solutions Architect
$141.2k - $278.3k
...innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage...
Work at office
Local area
Visa sponsorship
Shift work
Deloitte
McLean, VA
1 day ago
Senior AI Solutions Architect
...with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our... ...Mission Computing Division is seeking a Senior AI Solutions Architect to serve as a senior technical individual contributor within AI...
Work experience placement
Internship
Work at office
Local area
3 days per week
Mitre
McLean, VA
2 days ago
Microsoft Dynamics 365 Solution Architect
$100k - $185k
OverviewWe are seeking a Solution Architect responsible for designing, implementing, and supporting Microsoft Dynamics 365 solutions that enable mission-critical business processes within a federal environment. This role serves as the technical authority for Dynamics 3...
Steampunk
McLean, VA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to NICE CXONE Solutions Architect. Be the first to apply!