Tier 2 Technical Support

Job Description

Job Description

Join a Team That Keeps Critical Technology Running

We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise environment. This role is ideal for someone who enjoys problem-solving, analyzing system trends, and proactively identifying opportunities to improve operational performance. You'll work closely with support teams to monitor system alerts, manage escalations, resolve incidents, and ensure a seamless experience for end users and business operations.

What You'll Do

• Monitor and analyze alerts generated through Splunk and ServiceNow
• Investigate recurring issues and identify patterns to prevent future incidents
• Manage and resolve Tier 2 support tickets and escalations
• Prioritize and coordinate P3, P4, and P5 incidents through resolution
• Partner with internal teams to ensure timely communication and issue remediation
• Document troubleshooting steps, resolutions, and process improvements
• Provide excellent customer support while maintaining service level expectations
• Contribute to continuous improvement efforts by identifying root causes and reducing alert noise

What We're Looking For

• Experience providing Tier 2 technical support in an enterprise environment
• Strong working knowledge of Splunk for alert monitoring, troubleshooting, and analysis
• Hands-on experience with ServiceNow ticket management and workflow processes
• Experience managing escalations and coordinating issue resolution across multiple teams
• Strong troubleshooting and critical thinking skills
• Excellent verbal and written communication abilities
• Ability to work independently while collaborating effectively within a team environment
• Intellectual curiosity and a proactive approach to problem solving

Preferred Experience

• Experience supporting retail, restaurant, hospitality, or multi-site operations
• Familiarity with point-of-sale (POS) systems, kiosk technologies, or operational support environments
• Experience working with NCR technologies or similar enterprise hardware platforms
• Knowledge of incident management and operational monitoring best practices

Why Join Us?

• Opportunity to work in a highly visible support role
• Exposure to enterprise-scale monitoring and incident management tools
• Collaborative team environment with opportunities to learn and grow
• Meaningful work that directly impacts business operations and customer experience

Job Type & Location

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.